The Saskatchewan Liquor and Gaming Authority's Customer Relations Branch is seeking an enthusiastic and dynamic individual with a customer-centric mindset to join its team as a permanent full-time Special Order Coordinator
Reporting to the Manager, Specialty Products, the Special Order Coordinator is responsible for working for numerous external groups; national and international suppliers and agents; several national supply warehouses and internal SLGA business areas in order to provide timely special order service to our Retail Store Permittees.
Core Competencies (Job Family – Business Support)

• Accountability (Level A) – Takes responsibility for one's own actions, behaviours and commitments
• Communication (Level A) – Clearly presents and receives information
• Customer Service Excellence (Level B) – Anticipates problems and resolves issues
• Adaptability (Level A) – Responds positively to changing needs and conditions
• Teamwork (Level A) – Participates in team or group activities

Job Duties

• Research and source special order products for customers
• Provide excellent customer service when dealing with external and internal customers, including suppliers, agents, Retail Store Permittees, and private wine clubs
• Create and issue special liquor sales orders, purchase orders and update as required including quantity and product changes, monitoring outgoing orders to ensure the distribution centre has successfully received and processed customers orders
• Handle inquiries and complaints and resolve issues both verbally and through emails

Required Skills and Qualifications

• Knowledge of beverage alcohol products in order to provide information to customers
• Knowledge of pricing in order to accurately estimate and calculate retail pricing on special orders
• Knowledge of general accounting principles and the ability to perform mathematical calculations accurately and efficiently
• Keyboard 35 net words per minute
• Knowledge of Microsoft programs (excel, word, outlook)
• Ability to input, edit, retrieve, maintain, and format data using computer software accurately and efficiently
• Ability to deescalate irate customers using excellent communications skills

Working Conditions

• Office environment setting
• On-site

Classification: Level 7 ($29.31 - $37.30/hourly)

SLGA is committed to achieving a representative workforce. We invite all qualified individuals to apply. Women, Aboriginal people, persons with disabilities and visible minorities are encouraged to self-identify.

Powered by JazzHR

wTteYGIdzX