Department: Supply Chain

Direct manager: VP, Operations

Direct reports: Supply Chain Associates

Location: Formula Fig Distribution Centres in Fig Markets: Vancouver, Toronto, or LA

Hours: Availability Monday - Sunday, 8am EST - 8pm PST

Remote work option: No

Status: Employee

FTE: Full-Time

Company description

Service-Meets-Retail,

Experiential Skincare Company

A pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive locations (Fig Bars) offer an innovative range of 30-minute, best-in-class technology-driven facial treatments and medical aesthetics injections. Tailored by trusted medical professionals, delivering natural-looking results. Alongside a curated assortment of skincare products.

Role description

The Operations Manager coordinates, organizes, and oversees all activities involved in the identification, acquisition, production and distribution of goods within our organization. It is a collaborative role. Ensures the optimal quantities of supplies and products are available at the distribution centers and Fig Bars to provide a seamless guest experience. The Supply Chain & Facilities Manager will also oversee facilities and maintenance for our retail and support office locations.

The Operations Manager will report into the VP, Operations and work cross-functionally with the other business units.

Role responsibilities

Platform Management

• Implement protocols, procedures and strategies that make the supply operations efficient and drive bottom-line profitability
• • Maintain clear and consistent communication with suppliers, vendors, and shipping contacts throughout the procurement lifecycle; proactively engage suppliers in identifying potential issues, resolutions and opportunities

• Inventory Management: Accountable for accurate and efficient inventory counts for all distribution centers

Team Management

• Work cross-functionally with strong cross-channel collaboration using the right resources + technology delivering exceptional guest experience
• Continually develop playbook and processes to develop high performing team
• Build, develop, schedule, manage and lead high performing Supply Chain team to execute supply chain strategies

Inbound + Outbound Logistics

• Manage freight transportation + receiving
• Manage customs + brokerage & carrier relations
• Optimize fulfillment end to end with precision, including shipping costs + timelines following a clear journey of processes

Distribution Management

• Maintain well organized & efficient distribution centers & processes
• Internal Logistics: optimize transfers end to end with precision, including shipping costs + timelines to avoid ad-hoc transfers

Data + Analytics

• Accountable to monitor Supply Chain business unit KPIs and weekly / monthly analytics and reporting

Facilities + Maintenance

• Manage all facilities maintenance inquiries and execute on any Improvements or repairs as needed
• Manage maintenance ticket flow through Asana boards and Prospr
• Bring considerations together for VP of Operations with decisions regarding designing of our spaces, quotes for any facilities related upgrades
• Lead the end-to-end process for any new build outs and locations cross-functionally
• Manager the relationship with our landlords for site related inquiries (i.e. fire alarm testing)
• Maintain any ad-hoc cross-functional facilities projects

How we measure success

Operational KPIs

• Order cycle time = (time customer received order – time customer placed order) / # total shipped orders
• Average cost of shipping per order = total shipping costs / total number of orders
• Inventory shrink = inventory loss through theft, product returns and / or damages
• Storage efficiency = inventory per sqft
• Fulfillment efficiency = internal fulfillment expense / Fig Bar sales
• Supply Chain labor productivity = Supply Chain labor expense / total sales

Receiving KPIs

• Time to Receive = time for stock validation + time to add stock to records + time to prep stock for storage
• Put away time = total time to stow received stock

Employee KPIs

• Order fulfillment accuracy = perfectly packed orders / total orders
• Order fulfillment speed = total time required to pack one order
• Lead time = order process time + delivery lead time
• Perfect order rate = [(# orders delivered on time / # orders) x (# orders complete / # orders) x (# orders damage free / # orders) x (# orders with accurate documentation / # orders)] x 100

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Additional duties and responsibilities may be added or modified as required throughout the course of your employment.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment. We believe in providing an inclusive workplace where all individuals have the opportunity to succeed.

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