1. JOB PURPOSE:
As a member of Fix Auto's production team, a Repair Planner plays a key role in ensuring an accurate estimate is written and all related collision damage is captured in the estimate and documented.
2. POSITION SUMMARY:
The Repair Planner is responsible for mapping all related and non-related collision damage on the vehicle upon vehicle check in and before vehicle disassembly. After disasebly, they are to again review the damages with the auto body technician and ensure all related damage is captured on the initial estimate. The Repair Planner is also required to document repairs with both pre and post scans and in-process pictures. Other duties aimed at assisting the overall production of the shop may be assigned later.
3. KEY RESPONSIBILITIES:
Pre/Post Scanning
- Scan every vehicle upon arrival and departure
- Send notes to Estimator and Production Manager on any outstanding codes
Blueprinting/Mapping
- Assist in bringing in vehicles to be mapped
- Mapping vehicles for related and non-related damage
- Update estimator and production manager on previous damage
- Provide estimates on previous damage to estimator
- Take necessary photos of vehicle before repair
- Getting the paint code and ensuring it is on the workorder
- Write estimates on non-drive/tow in vehicles
- Write all supplements after vehicle disassembly
- Order additional parts
- Update Estimator and Production Manager on delays or if a file needs to be sent for approval
- Have Estimate “ready to send” when done blueprinting vehicle
- Inform the Estimator once the Estimate is done so they can send to the customer/insurance company, order parts etc.
- Update the production board as necessary
Additional Tasks
- Shuttling vehicles to sublet as needed
- Taking in progress photos with the Dragon camera
4. WORKING CONDITIONS:
- Employees may be required to work in potentially hazardous environments requiring personal protective equipment
- Employees may be exposed to dust, hazardous chemicals and high levels of noise
- Employees may be exposed to uncomfortable work settings; may have long combinations of standing, crouching, or sitting
- Repetitive tasks within a fast-paced environment
- Overtime as required
5. EDUCATION, EXPERIENCE, AND SKILLS/KNOWLEDGE:
EDUCATION
High School Diploma
EXPERIENCE
Experience in a customer service role
Experience estimating and assessing vehicle damage
SKILLS/KNOWLEDGE
Strong written and verbal communication skills
Customer service and professionalism skills
Knowledge of the autobody industry and vehicle damage
Demonstrates leadership capabilities
6. EMOTIONAL INTELLIGENCE COMPETENCIES
Accountability
Punctuality
Team Work
Adaptability
Communication
Planning
Problem Solving
Organizing
Results Oriented