About Us
PeaceWorks Technology Solutions is not your typical technical organization. We're a unique blend of strong technical expertise and unwavering commitment to social justice, community, and integrity. As proud B Corp pioneers in Canada, we operate as a worker-owned cooperative, emphasizing the value of staff and clients as crucial partners in our mission to better the world.
Join us in our journey to create meaningful change. Explore the exciting opportunity to be an IT Consultant and contribute to a better world through your technical expertise.
Opportunity
The IT Consultant is responsible for providing PeaceWorks' clients with effective advice, support, and leadership in meeting their IT needs in an affordable way. PeaceWorks' clients have a wide variety of needs. The IT Consultant must be a confident and capable communicator as well as a highly competent and knowledgeable IT expert. Working with non-technical people is common, and the ability to interpret complex IT-related concepts and relay them in non-technical terms is essential.
Specific responsibilities of the position include:
- Managing all aspects of a client's IT infrastructure, including recommendations for improvements and troubleshooting of user, server, and network/internet issues.
- Communicating with clients
- Managing and building client relationships.
- Managing a client's operational requirements and strategic vision, understanding their operational and strategic needs, and combining these with appropriate and affordable IT solutions to design an IT infrastructure that effectively moves the client towards their goals.
- Responsible for documentation including site assessments, project statements of work, and maintenance of client documentation.
- Maintaining comprehensive and current knowledge of IT best practices, both industry-wide and within PeaceWorks, and an ability to work with a wide variety of components, including but not limited to: Server and client operating systems, Microsoft 365, backup, database, antivirus, email, and other common and essential software, network protocols and devices, security and IT systems monitoring, general computing hardware.
- Managing the process of bringing a client's IT infrastructure up to current standards (project management).
- Participating in multiple teams responsible for supporting clients. This could be in a leadership or member capacity.
- Responsible for providing intermittent, scheduled support on PeaceWorks' HelpDesk. The HelpDesk addresses incoming client requests in order of urgency and impact. The role is primarily responsible for triaging and troubleshooting of client support requests.
Requirements
- Between 2 to 5 years of experience in the Information Systems industry.
- Experience with Windows server and workstation.
- Experience with virtualization.
- Working knowledge of Microsoft 365
- Solid understanding of email infrastructure and technology, both server and client.
- Experience working with a variety of network topologies, devices, and protocols.
- Experience working on HelpDesk or SupportDesk, including the ability to provide technical support over the phone and via remote support applications. Ability to address client requests and inquiries in a timely manner.
- The ability to meet current Service Level Agreement Terms with PeaceWorks' clients.
- Excellent communication skills, both verbal and written.
- The ability to self-manage and prioritize tasks for multiple clients.
- The ability to work independently, and as a strong contributing member of the Winnipeg team.
- Participate in off-hours support rotation.
- Some lifting and carrying of equipment is necessary.
- Valid driver's licence and use of own vehicle.
Additional Qualifications:
Possession of any of these additional skills or qualifications would be an asset:
- Post-secondary education in Computer Science or Information Technology, or equivalent experience.
- Experience relating IT issues to public and not-for-profit sectors.
- Previous Consulting or Technical Sales experience.
- Courses in networking, system administration and/or hardware maintenance.
- Accreditation or Certifications such as the following:
- MCA, MCM, MCITP, MCTS, MCDST, MSBC, MCSE.
- RHCE, RHCT.
- CCNP, CCNA, CCENT.
- Linux server experience.
What we Offer
- Salary Range of $55,000-$65,000 per year depending on level of experience
- Vacation (3 weeks per year for new hires)
- Paid sick days
- Comprehensive benefits, including dental, vision, and extended health
- Casual dress
- Flexible work arrangements
- RRSP Matching
About PeaceWorks
PeaceWorks Technology Solutions provides first-rate services and technology solutions that enable organizations to achieve their mission with increased ease and efficiency. We begin with genuine client-focused relationships, connecting client needs with sustainable and reliable technology solutions. PeaceWorks offers a complete suite of solutions that include strategic planning, custom web development services, CRM technologies, websites, network implementation, maintenance, and support. PeaceWorks technology solutions are backed by skilled employees and a diverse team of technical consultants. Our end-to-end solutions have made PeaceWorks the perfect choice for hundreds of not-for-profit and for-profit business clients for over 20 years.
Application Process
PeaceWorks is an equal opportunity employer and does not unlawfully discriminate against any employee or applicant based on race, colour, religion, sex, place of origin, ancestry, age, ethnic origin, sexual orientation, citizenship, creed, family status, disability, or marital status. PeaceWorks believes in the dignity and worth of all individuals and promotes inclusivity and accessibility in our business practices. If applicants require accommodation during the hiring process, please contact [email protected].