Business Development Manager

WE OFFER:

• High performance culture
• Focused on customer experience
• Hands on management staff
• Transparent
• Promote from within
• Excellent opportunity for career growth

RESPONSIBILITIES:

• Create, maintain and measure the internet business development processes
• Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers
• Handle inbound service appointment calls and leads
• Generate appointments on outstanding campaigns and lost customers
• Handle all incoming internet leads
• Be available to respond to email inquiries in a professional, well-spoken manner
• Direct customers to product information resources, including those available on the internet
• Check email frequently and respond to inquiries immediately
• Deliver inquiries/messages intended for other sales personnel and service departments promptly
• Hold yourself and others to high moral and ethical standards and conduct yourself with honesty and integrity
• Manage business development representatives for lead generation process
• Develop and maintain the new hire and interview processes for all BDC reps/appointment coordinators
• Oversee CRM usage

REQUIREMENTS:

• Previous automotive dealership experience
• Valid OMVIC
• Superior communication skills, both oral and written
• Bilingual in English and French a plus
• Outstanding organizational skills
• Previous CRM Experience
• Microsoft Office Experience
• Ability to stay strong and calm in a stressful environment; must thrive under pressure