Hospital Transfers is the leading provider of non-emergency, patient transfers for medically stable patients throughout the Lower Mainland and Fraser Valley. Using our specially equipped fleet of vehicles, our crews transfer patients via wheelchair and stretcher throughout the healthcare system.
Based in Abbotsford, our small, friendly and fast-paced office is looking to fill a Customer Service Patient Pay Support position. This position would be working on a Monday to Friday schedule, during office hours.
Job Description/Responsibilities
-managing our patient pay phone calls, accounts and billing (this is customer service focused)
-data entry
-general administrative duties
-Ensure all calls are answered quickly, efficiently and with world class customer service
-Assist other CSRs as required depending on call volumes and/or specialization
-Create, modify, record or disseminate information between callers and/or other parties using the equipment, training and/or tools provided by SNT
-Report any issues, concerns or requests to Dispatch as required
-Respond to crew questions in a timely manner
-Complete all required paperwork
-any other duties as assigned by Hospital Transfers
Skills & Qualifications Needed
-strong attention to detail
-computer and data entry skills
-strong degree of data accuracy
-strong organizational skills
-good communication skills
-the ability to work within a team environment
-call center experience is an asset
Our compensation package includes hourly wage, an annual discretionary bonus, and Group Benefits and RRSP Program eligibility.
What our patients / customers say about our crews :
- Professional, courteous and really genuine people is all I have met during the 15 trips with this company over the last 2-1/2 months. ……. From the very first encounter with with Rob driving, and taking exceptional care of me & my wife......... I am so very impressed with the number of staff – Robin, Janet and so many others, who have been with you for many years. What shines through is that they really love what they are doing each day.”
We thank all candidates for applying, however only those selected for a pre-screen interview will be contacted.