Professional Development Administrator

Description

Working closely with the Vice President of Agent Success, the Professional Development Administrator will focus on supporting the professional development initiatives within our organization, including managing courses, administering programs, coordinating events, and maintaining accurate records. This entry-level position will be a crucial force to implementing and maintaining our internal and external training programs.

What's Involved:

• Support the various training programs, including scheduling training sessions, booking venues or virtual platforms, managing registrations and ensuring necessary materials and resources are available.
• Support the organization's learning management system and intranet to ensure they are up to date with relevant information, as well maintaining user management, uploading content, tracking learner progress and generating reports.
• Provide regular reports and analysis to stakeholders, identifying trends and areas for improvement within the professional development framework.
• Monitor FINTRAC compliance by tracking completion status and notifying branches of outstanding requirements, ensuring adherence to regulatory standards.
• Maintain oversight of vendor contracts, addressing any issues that may arise and liaising with vendors as necessary.
• Assist in receipt reconciliation processes, ensuring accuracy and completeness of financial records.
• Provide support and guidance to agents/staff seeking system assistance with learning resources and system access.
• Action support tickets in Zendesk ticketing system.
• Assist in developing training materials, including presentations, manuals (SOP's), videos, e-learning modules and other resources in collaboration with subject matter experts.
  
• Support quality assurance efforts by testing activities, tracking bugs and issues and ensuring that system quality standards are met throughout the development process of rHome and learning courses.
• Assist Manager with any other duties as assigned.

Talent Specs:

• Proven experience in administrative roles, preferably within a professional development or training environment
• Excellent organizational skills with a keen eye for detail and accuracy with a commitment to delivering high-quality work.
• Strong communication skills, both written and verbal, with the ability to interact effectively with diverse stakeholders.
• Proficiency in Microsoft Office Suite, particularly Excel, and experience with database management systems.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Knowledge of real estate industry practices and regulations is an asset.
• High level of comfort with new technology and a willingness to learn and adapt to new tools and platforms.
• Ability to work independently as well as collaboratively in a team environment.

Why Work For Us?

• Friendly, team culture
• Competitive salary
• Yearly bonus based on company and individual targets
• Comprehensive Group Benefits Plan
• Employee Assistance Program (EAP)
• Paid Time Off
• Company paid on-site parking
• And much more!

“Right at Home Realty, Brokerage provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.”

Qualified applicants must hold appropriate citizenship or documents permitting them to reside and work in Canada.