We want you to join our team! A place you can hang your hat and call home. We value the power of diversity, inclusion, individuality, dignity, knowledge, and hospitality. Our mission is to build and operate person-directed communities by providing care and hospitality for seniors.
The Opportunity:
The Concierge role will be serving the Athens Creek Retirement Lodge in Penticton, British Columbia. This role is responsible for ensuring top resident care is priority, with an elevated level of focus in hospitality and care.
We are looking:
Full-Time Permanent 5 days a week, Tuesday to Saturday 4pm-12am (40 Hours per week)
Foundational knowledge and experience to grow from:
- Coordinates tasks with the vision, objectives and guiding philosophy of Connecting Care
- A strong personal commitment to Person Directed Care approaches. Current familiarity with the Eden Alternative Philosophy and the Domains of Well-Being is preferred
- Strives to attain excellence in Resident, family member and employee care partner satisfaction
- Attentively communicating with our Community and all employee care partners and guests
- Providing information about the facilities and the surrounding areas, such as the best possible routes from one point to another by different transportation means
- Advising about the community, including where to shop for groceries, different transportation routes and means, what time trash pickup occurs, or how to reach emergency services
- Ensuring that the highest levels of customer care and service are maintained at all times
- Deal effectively with complaints, take the correct action and remain courteous at all times
- Friendly with a sense of humor and the utmost respect for all persons
- Knowledge of supportive living services, assessment, and care planning
- Maintains ongoing compliance with appropriate local, provincial, and federal regulatory standards
- Demonstrates strength in building partnerships with Residents, family members, employee care partners, volunteers, external care partners and the community at large to ensure the vibrancy of our community
- Flexible, willingness to prioritize and adjust routines
- Strong time management skills
- Awareness for accident and injury prevention and adheres to safe work practices
- Auditing and collecting ongoing resident/family feedback
- Assisting in identifying and addressing needs within the Community
- Actively participating on various committees/meetings providing advice/ input
- Performs other services/tasks/duties related to employee care partner role as assigned
Skills and key deliverables that will take you further:
- Grade 12 Diploma or recognized equivalent is required
- Current Standard First Aid and CPR Certificate
- Valid Security Industry Certificate
Why Join Our Team?
- Competitive compensation package
- Opportunity for personal and professional growth
- We provide an approach to care that supports the WHOLE person, that upholds their right to a life full of purpose, connection, empowerment, and possibility. *Read more about our philosophy https://www.edenalt.org/
- Life, Health & Dental benefits (All permanent employees with 20 hours)
- Looking for a happy corporate culture! The term staff is not used here, we are Employee Care Partners!
Thank you for applying. Please note only successful candidates will be contacted.