Summary

The Automotive Service Installer works in a fast-paced Automotive Service Centre environment. Key responsibilities include oil and lube service, tire installation, tire rotation and balancing and light vehicle maintenance and repairs. Communication skills and a good, working knowledge of most automobiles and light trucks are essential to succeed in this position. The Service Installer builds customer loyalty and retention through trust, workmanship and reputation.

Perks include:

* Tools supplied

* Unit rate or hourly rate

* Business will help financially support Automotive Technician apprenticeship program

* Training provided - no experience necessary

Responsibilities and Tasks

Customer Service

• • Provides an excellent customer experience by ensuring an ongoing commitment to the needs of the customer and their vehicle.
• • Performs customer vehicle maintenance and repairs, as requested.
• • Shares ideas and suggestions to improve the customer experience in the Automotive Service Centre.
• • Draws attention to additional work required on customer's vehicle.
• • Assists in explaining procedures and repairs and any additional required maintenance work to customers, in an effort to attain a trusting relationship and long-term retention.
• • Liaises with Service Manager/Service Advisors/Licensed Automobile Technicians and Back Parts Window Associate in order to ensure a smooth flow of communication during repairs or maintenance work and that all commitments are achieved.
• • Provides accurate estimates and written vehicle reports for all work performed. Performs tasks in compliance with industry flat rate time allowances.
• • Provides quality workmanship to meet or exceed industry standards.
• • Ensures that an unsafe vehicle is reported to management and vehicle owner.
• • Ensures vehicles are kept clean and free of damage by using seat covers and floor mats.
• • Retains used parts for the customer on request.

Operations

• • Performs lube, oil and filter changes.
• • Removes, installs, rotates and balances tires.
• • Performs minor repairs, maintenance, inspections and basic tune ups that do not require the presence of a Licensed Automobile Technician.
• • Administers drive clean emission tests (only in specific provinces).
• • Performs Registered Imported Vehicles (RIV) inspections.
• • Services transmission.
• • Maintains neatness/cleanliness of bays through regular inspections.
• • Maintains company and personally-owned equipment and tools, as required.

• • Is respectful of all shop tools and equipment.
• • Participates in meetings and all training as required and listens to feedback to improve their own abilities.
• • Complies with company, store and Automotive Service Centre policies.
• • Abides by all health and safety programs and regulations. Reports any observed or potential hazards immediately.

• • Uses professional language and maintains a professional appearance (e.g., uniform, hygiene, grooming and name tag) when interacting with others.
• • Completes other tasks, as required.

Requirements

• • Knowledge of current automobile technology.
• • Valid driver's licence for province of employment.
• • Experience in a similar role, in a Canadian Tire Automotive Service Centre, is considered an asset.
• • Ability to work effectively with computerized systems.
• • Good working knowledge of CoStar is considered an asset.
• • Basic math skills.