Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Reporting into the Head of Small Business for North America, with a matrix report into the Head of Commercial Solutions for Canada, the Director, Small Business Solutions Specialist, will serve as a small business subject matter expert supporting a number of key clients within the Canada market. The role is responsible for leading and driving sales of Small Business products, platforms and partnerships to new & existing clients as well as driving client optimization efforts with an existing portfolio of clients. In addition, the role is responsible for providing insights on product and market trends, developing growth strategies, developing and implementing new and creative approaches to product improvement, and develop strategic recommendations to help drive profitable growth for both Visa and clients. The position will work closely with and manage key relationships for internal and external partner groups, requiring highly effective analytical, collaboration and influencing skills whilst driving results in a matrix environment and across Visa's global organization.

Position Scope:

• Serve as lead subject matter expert for assigned portfolio of key Small Business credit and debit issuer clients. Drive issuer education and engagement in Visa's Small Business strategy including product offerings and initiatives across all market segments.

• Identification through to close of new Small Business Sales opportunities within the clients – including but not limited to new products, new platforms, new partnerships and new services. These initiatives may be executed in the form of formal RFPs or ad-hoc sales conversations identified throughout the course of the ongoing engagement with the client.

• Develop and deliver, to issuer clients, ongoing portfolio management and reviews, including: analysis of business metrics, overview of portfolio level performances, and provision of issuer-specific findings and recommendations based within the context of broader market and industry trends.

• Additional analyses and custom consulting engagements may include: customer spend and behavioral profiles, market segmentation, competitive product and program assessment, identification of new segment opportunities and championing relevant opportunities to improve issuer's Small Business Visa strategy or offerings in the marketplace.

• Work with stakeholders within the Visa ecosystem to provide support the build of new Small Business product & platform enhancements.

• Manage relationships Account Executive teams (issuer, merchant, co-brand) and work collaboratively, and proactively lead as required, across functional teams including, marketing consulting, benchmarking, Client Services, Visa Analytics, Visa Research and others to develop and execute annual strategic plans and key initiatives.

• May be required to lead the development and growth of strategic partnerships and other relationships and their associated activities that cross into our segment. Work with key internal and external stakeholders to identify, opportunities to drive the value of Small Business with merchants and deliver on mutually beneficial efforts.

• May be required to lead oversight of Co-brand related efforts, including driving the value of Visa Small business with potential and existing merchant Co-brand partners and Visa Co-brand teams. Activities will include product launch or expansion exploration, RFP responses, product value proposition and portfolio optimization.

• Lead strategy that fosters relationships with critical industry stakeholders within the Small Business landscape, such as industry partnerships and associations, demonstrating the value of Visa Small Business. Efforts will include managing strategy and plan execution for Visa Small Business presence at key events as well as developing and delivering presentations to senior and larger audiences.

• Lead various ad-hoc internal projects as assigned.

THIS ROLE DOES NOT SUPPORT IMMIGRATION SPONSORSHIP.

THIS ROLE DOES NOT SUPPORT RELOCATION.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:
• 10 or more years of work experience with a Bachelor's Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Preferred Qualifications:
12 or more years of work experience with a Bachelor's Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 10 years' experience in card payments industry. MBA or equivalent strongly preferred with 4+ years' experience in product, sales or portfolio management and product marketing disciplines.
• Ability to identify and lead sales process both formal (RFPs) and informal
• Small Business experience will be highly regarded – preferably within a banking or payments landscape
• Ability to interpret data and translate findings into strategic insights and actionable recommendations
• Strong analytical skills and business case development experience
• Strong public speaking and presentation experience (large and small groups)
• Experience presenting to and building relationships with senior management level audiences, both internally and externally
• Ability to collaborate and work effectively with cross functional areas to influence and achieve consensus on goals and objectives
• Analytical, fact-based and the ability to synthesize and organize data/information
• Excellent written and verbal communication skills, interpersonal and presentation skills and the proven ability to influence and communicate effectively across technical teams and business teams
• Excellent planning, organizational and problem solving skills.
• Strong business acumen, excellent written communication skills
• Up to 20% travel

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.