Are you a natural leader with a passion for the automotive industry? Our client, a leading provider of truck solutions, is seeking a dedicated and experienced Service Manager for their Truck Center. As a Service Manager, you will play a key role in overseeing and managing the service operations, ensuring top-notch customer service and maximizing the efficiency and profitability of the Truck Center.

Responsibilities:

• Manage and lead a team of service advisors, technicians, and support staff.
• Oversee all service operations, including scheduling, workflow, and quality control.
• Monitor and analyze performance metrics to identify areas for improvement and implement process enhancements.
• Ensure compliance with safety and industry standards.
• Build and maintain strong relationships with customers, providing exceptional service and addressing any concerns or issues.
• Collaborate with other departments, such as sales and parts, to optimize overall operations and customer satisfaction.
• Manage inventory and parts ordering to ensure efficient and timely repairs.
• Stay up to date with industry trends and technologies to drive continuous improvement.

Requirements

• Prior experience as a Lead Hand or Supervisor in the Medium/ HD Truck or Equipment sector.
• Journeyman Certification - Red Seal Tech
• Strong leadership and communication skills.
• Proven ability to manage and motivate a team.
• In-depth knowledge of truck service operations and maintenance.
• Excellent problem-solving and decision-making abilities.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Ability to work collaboratively with cross-functional teams.
• Highly organized with strong attention to detail.
• Proficiency in relevant software applications.

Benefits

• Competitive salary plus bonus
• Dental, Vision, Massage, Physio, Chiro
• Disability Insurance
• Life Insurance
• Matching RRSP
• Safety Allowance
• OE Training