Join the TLS Brand Experience Center and be part of a team that genuinely cares for our customers and each other! We are currently seeking and Overnight bilingual MomentMakers® to work with us.
Why work with us? Our exceptional customer experience is based on trust and care for one another. We believe in empowering our team members to use their unique skills to make a positive difference for our customers and those around us. We celebrate high performance and success.
At TLS, you will learn and develop personal and service skills in our unique Brand Experience Centre, which focuses on the home improvement industry across North America. We represent well-known companies such as CertaPro Painters, Paul Davis Restoration, and California Closets.
We offer both work from home and in-office opportunities. Check out our website at http://www.tlscv.com/ to learn more about who we are.
Position Summary:
We seek a smart, enthusiastic, caring, and organized person to work with our Brand Experience Centre.
In this role, you will provide customer service by phone, email, and website, demonstrating a deep personal caring for the customer and making it easy and quick for them to get the services they need. We are seeking a MomentMaker to work our Overnight Shift following 6 weeks of training which will occur during the daytime shifts.
Key Skills:
- Ability to develop positive relationships with customers by listening and caring
- Passionate focus on the present communication with customers
- Use diplomacy and tact to diffuse high-tension situations
- Become a trusted and direct individual
- Listen intently and probe for detailed information, recording information and problems accurately
- Use creative ideas to solve problems, looking beyond the obvious and not stopping at first answers
- Work independently, commit to high performance, and achieve goals
- Keep up to date on the policies, procedures, and service offerings of the brands
- Remain well-organized, flexible, and able to meet schedules and quality standards in a fast-paced environment
- Excel at gathering and entering information into a database with speed and accuracy
Responsibilities:
- Respond to incoming communication from customers, including telephone, email, and websites
- Represent the brand to meet the needs of the customer
- Follow guidelines and scripts to meet the brand's needs
- Schedule leads and appointments
- Accurately record customer information into the brand database/platform
- Perform quality checks and correct errors
- Probe for additional information when needed
- Achieve performance goals/targets
Availability:
- Hours of operation are 365/24/7
- Working hours will be determined by operating requirements and personal availability
- Full-time and flexible availability preferred
- Must be able to commit to the Overnight Shift following 6 weeks of training within day time shifts
Qualifications:
- Bilingual in English/French
- Secondary school diploma or equivalent
- One year of customer service experience is preferred
Join our team of caring and dedicated bilingual MomentMakers® at TLS
remote work