About The Village at Bronte Harbour

Professionally managed by ONE Properties; The Village at Bronte Harbour is comprised of two luxury rental residential towers offering over 480 stunning units, 614 underground parking space and over 13,500 sq. Ft of retail space on the ground floor.

The Village at Bronte Harbour features high-end amenities such as an indoor pool and spa, rooftop terrace, dining, social rooms, private meeting rooms and more. Conveniently located within walking distance to lakefront parks and everyday conveniences such as restaurants, cafes, pharmacies, grocery stores and public transit.

About Crombie REIT

Established in 2006, Crombie is one of Canada's leading real estate investment trusts. We believe in building high-quality, sustainable real estate that enhances communities for the long term, and invests in welcoming, convenient properties where people want to live, work, shop, and play.

About ONE Properties

Established in 1987, ONE Properties (ONE) is an established and expanding real estate developer specializing in the research, acquisition, asset management, property management and development of real estate assets across North America. ONE offers expertise in land planning, development, project finance, construction, marketing, and property management. With office locations in Edmonton, Calgary, and Toronto, we collaborate and partner with institutional clients to create master planned communities incorporating smart growth principles.

At ONE Properties, our people are focused on creating and growing value through strategic acquisition, innovative development and long-term management of retail, office, residential, industrial, and mixed-use properties in dynamic and expanding markets. Each square foot we have built has reinforced our reputation for excellence. We take spaces and turn them into places that enrich communities and contribute to the success and wellbeing of people, businesses, and corporations – in a sustainable and responsible way.

About the Role

We are seeking a Leasing & Resident Experience Specialist to join our vibrant and fast-paced team in Oakville, Ontario. The Leasing &Resident Experience Specialist position is a unique role, incorporating aspects of Leasing, Customer Service and Resident Experience. This position will appeal to a responsible individual who is high energy, creative, outgoing, and social. This individual will have proven success in sales, and firsthand experience executing excellent customer service including prospective resident initial booking, current resident experience, and seamless building departure experience.

Reporting to the Sr. Property Manager, the Leasing & Resident Experience Specialist will be responsible for various marketing and leasing initiatives, providing excellent customer service and other administrative and reporting functions. As such, the Leasing& Resident Experience Specialist will be responsible to:

General

• Ensure all functions are performed with a high level of accuracy and efficiency. They will go above and beyond resident expectations with active engagement in every aspect of service within the building (monthly events, planning and successful execution of amenity services, resident engagement, resident communications, etc.).
• Confidently understand marketing, strategies related to leasing residential units, and general real estate and residential property management industry knowledge.
• Adhere to and work within budgeted parameters with strong knowledge of financial management.

Marketing and Leasing

• Establish a comprehensive knowledge of the residential community, including availability of suite types and layouts, common areas and amenities of the building and value-added services provided.
• Conduct market surveys on a regular basis as directed by the Property Manager.
• Inspect vacant suites and amenities daily to ensure market ready condition and show-ability and contacting the Service team with reference to deficiencies.
• Ensure Welcome Gift inventory is sufficient, assembles gifts and ensures they are placed in each market ready suite.
• Respond effectively to online, via phone calls, and walk-in leasing inquiries.
• Schedule viewing appointments and show available suites.
• Maintain the customer database in as much detail as possible and respond to all leads.
• Greet and qualify prospects, overcome objections, and secure the new tenancy.
• Communicate with the Multi-Family Marketing team to maintain digital marketing strategies and programs (social media resident engagement posts, monitor for reputation management) that are aligned with the corporate marketing strategy which may include blogging, creating content and drafting responses to posts from residents or the public.
• Administer the lease renewal process with existing residents, securing renewal, and communicating to the Site Administrator of any who decide not to renew.

Customer Service

• Practice excellent resident relations through working collaboratively with other team members to ensure resident requests and concerns are dealt with in a timely and professional manner.
• Manage a high level of resident relations, address concerns and complaints promptly and professionally, implementing service-recovery action if warranted.
• Employ excellent conflict resolution strategies as necessary when communicating with residents.
• Forge relationships with community organizations, including local businesses to create charitable experiences or ‘value add' services for the residents.
• Schedule, organize and host New Resident Orientation Events providing information and conducting a tour with new residents.
• Create a resident event schedule as appropriate with the property Valugraphics and amenities.
• Arrange for classes, external instructors, or speakers, and host the events.
• Promote external community events and host property events.
• Coordinate additional services to residents.
• Identify additional services desired by residents, source external service providers and coordinate with the residents.
• Follow up with residents at touch points, obtaining feedback.
• Assist with resident follow up upon completion of maintenance service requests, ensure that a high level of communication occurs in the event of a completion delay.
• Work closely with Concierge in relation to communication and resident services.
• Keep the Welcome Home Information Guide current.
• Schedule and conduct move-in and move-out inspections, including elevator and loading dock booking.
• Conduct resident move-out consultations to assist residents with coordination of their move.

Reporting and Administration

• Enter and maintain accurate records in the property management software.
• Report on vacancy, traffic, and other metrics daily.
• Ensure timely and accurate completion and entry of all leasing documentation, including application forms, Tenancy Agreements, and other supporting documentation.
• Advise prospective residents on the tenant insurance requirements and refer the Sr. Property Manager, where possible.
• Work in conjunction with marketing and site personnel on event and reporting statics.
• Ensure effective communication and appropriate processes are followed for new vendor set up requirements with the Site Administrator, Sr. Property Manager and Property Administrator.
• Posting direct communications to residents.

Skills, Qualifications & Experience

As the ideal candidate you will have post-secondary education in sales and/or marketing with a minimum of two (2) years of experience in sales with a special focus on providing exceptional customer service. Experience in the hospitality industry is considered an asset. You're a highly motivated and driven individual with a collaborative attitude. You have exceptional oral and written communication and presentation skills. A natural relationship builder, you develop and sustain cooperative working relationships with team members, residents, and the public. You are organized, manage your time effectively and work well under pressure while managing tight deadlines and competing priorities. You have a strong proficiency in Microsoft Office and social media platforms, experience in Yardi and/or other property management programs.

As a requirement of the role, the incumbent will need to able to work flexible hours with some weekend and evening work, including weekend or statutory holiday status. A criminal verification check is required for employment.

This job description is a summary of the key position requirements and is not a comprehensive listing. Additional responsibilities, duties and skills may be required for the position. Salary and title for this position will be commensurate with the candidate's experience. Incomplete applications will not be considered. Posting will remain open until a suitable candidate is found.

We thank all applicants for their interest, however, only those selected for interviews will be contacted.