JOB SUMMARYOur client, a global Pharmaceutical company, is seeking a Director of Supply Chain to join their exceptional team. The incumbent must be a seasoned Supply Chain professional with exceptional leadership skills. They will be responsible for leading the organization's supply chain, customer service and outsourced logistics operations.KEY RESPONSIBILITIES

• Spearhead Customer Service Transformation initiative for enhanced customer experience
• Develop performance metrics for change management assessment
• Lead and mentor Customer Service team
• Resolve customer service issues with root cause analysis
• Collaborate with departments to integrate logistics with business processes
• Manage third-party logistics providers for optimal efficiency
• Ensure inventory accuracy, efficiency, and timeliness
• Monitor delivery requirements and transport costs for cost-efficiency
• Ensure carrier compliance with company policies
• Identify and manage KPIs for customers, warehouse, and transportation
• Review and approve distribution invoices
• Develop supply chain strategy for improvements in procurement, planning, logistics, and inventory management
• Enhance S&OP process for better forecast accuracy and customer service levels
• Conduct daily supply chain team meetings and weekly CLT operations meetings
• Guide and develop supply chain associates
• Facilitate change management activities for adoption of Supply Chain KPIs
• Manage vendor contracts, negotiations, and compliance
• Collaborate with Regulatory team for process compliance
• Optimize inventory projections and safety stock requirements.

QUALIFICATIONS

• Minimum 10 years in pharmaceutical or consumer goods industry with 2 years managing Operations function with direct reports
• 5+ years Customer Service experience; experience managing a customer service team
• Bachelor's degree required
• Demonstrated ability to develop, execute and deliver operational strategies
• Successful track record of leadership in similar roles
• Entrepreneurial and hands-on mindset
• Knowledge of direct to customer, retail/wholesale pharmaceutical-specific customer service is required
• Logistics designation or ASCM certification
• Knowledge of pharmaceutical regulatory environment (Health Canada)
• Proficient in standard logistics software, MS Outlook, Excel, Oracle, SAP, Word, PowerPoint
• Strong change management and time management skills
• Ability to travel to internationally

Thank you in advance for your interest, only individuals deemed to have the skill set and experience to fit the role will be contacted.Lock Search Group is a National Executive Recruitment firm with 11 offices in Canada and one in the United States, a staff of more than 30 Consultants and Associates, and expertise in 11 major disciplines. Our mission is to provide exceptional Recruitment and Consulting Services to clients and candidates. We apply our experience and expertise to deliver solutions with a personalized approach that focuses on client needs and candidate goals.Follow us on LinkedIn!(https://www.linkedin.com/company/lock-search-group)