ONTARIO VETERINARY MEDICAL ASSOCIATION
JOB DESCRIPTION
TITLE:
Economic Analyst/Practice Management Advisor
REPORTS TO:
Director, Economic Research
POSITION SUMMARY:
Reporting to the Director of Economic Research, the Economic Analyst/Practice Management Advisor assists in the execution, analysis and public delivery of OVMA's economic services to members of association and other associations/organizations that have contracted economic services from OVMA. These reports are vital in the association's support of members and the veterinary industry as they serve as the foundation of specialized practice management advice for member veterinarians.
This role includes building professional relationships with OVMA members to respond to member inquiries as well as working to proactively address their needs and to promote prosperous practices and veterinary careers.
OVMA has a hybrid work policy that allows team members flexibility in choosing their work location based on role and responsibilities. Currently, staff are primarily working from home, and in the Milton office a minimum of one day per week or more as job/department needs dictate or office policy evolves.
POSITION DUTIES AND RESPONSIBILITIES:
- Surveys/Fee Guides
The Economic Analyst/Practice Management Advisor initiates and develops economics and practice management surveys and oversees the process. This includes the development, distribution, data collection, data editing, data analysis and authoring of reports within established timelines. This includes (but is not limited to) the following reports:
- Annual Economic Survey and Report
- Associate Compensation and Benefits Survey
- Alternative Career Paths Survey and Report
- Locum Survey and Report
- Client Satisfaction Survey and Reports
- Practice Consultation Reports
- Large and Small Animal Fee Guides
- Client Satisfaction Benchmark Reports
This position also requires overseeing monthly Practice Dashboards, identifying downward trends and consulting with those Clinic Member practices, and responses to member enquiries regarding reports and surveys.
- Client Consults and Member Inquiries
- Through analysis of all aspects of veterinary practices' performance (financial statements, revenue/expenses benchmarking data, production information collected concerning clients, invoices, scheduling of appointments, staffing, etc.), the Advisor connects one-on-one with association members and practice owners to conduct detailed consultations (in-person or remotely) to discuss the practice's opportunities or challenges.
- The Advisor, armed with economic data and guidance for veterinary practices, needs to not only share findings, but make recommendations and provide guidance for clinics to adopt methods and processes outlined in the findings.
- Embodies OVMA's member service standard by responding to inquiries from members on issues related to practice or industry economics in a timely and courteous manner. Inquiries may be regarding surveys or other topics of concern, given changing economic or practice issues.
- The Advisor also authors benchmark reports comparing practice's revenues, expenditures, staffing, appointments and other benchmarks against average and top practices, and meets with practice owners to conduct in-person consultations to discuss the practice's benchmark report.
- Veterinary Activity Index
The Veterinary Activity Index is a survey of monthly revenue from a sample of veterinary hospitals across Ontario and Canada
- The Advisor oversees and analyzes survey results, identifies revenue trends and writes articles on trends for publication in veterinary periodicals.
- Communications
- To promote and share survey results/practice management advice, the Analyst writes articles on relevant topics (such as survey results, Help Wanteds, etc.) for OVMA and other partners' publications, such as Focus magazine, the OVMA website, CVMA's Canadian Veterinary Journal, and for distribution in OVMA's e-newsletter.
- Prepares and presents research results to the OVMA Board of Directors, the Economics Committee and to industry conferences and events, as deemed appropriate.
- Economic Committee Meetings
- Provides support to OVMA's Economics Committee, including ensuring that the Committee is regularly consulted on relevant topics, which includes organizing and facilitating meetings or other communications, as required.
- Writing reports on behalf of the Committee for consideration by the Board of Directors.
REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE:
- A Degree in Business Administration or Economics and/or relevant experience.
- A Degree and/or experience in Veterinary Medicine, agriculture, or health care is an asset, but not required.
- The ability to analyze data, produce reports along with editorialized articles that provide different perspectives of the data.
- 4-8 years' experience providing economic analysis and/or business management consulting, specific to an industry or small businesses. In particular, the Advisor persuades and promotes recommendations supported by research, and influences the adoption of new business strategies and/or initiatives.
- Excellent analytical, organizational and people skills and attention to detail.
- The ability to exercise extreme discretion due to the sensitive and financial information they will have knowledge of and access to.
- Previous experience exercising a high degree of accuracy and meeting stringent deadlines.
- Effective and efficient handling of interactions with association members, other veterinarians, their staff and co-workers. In fulfilling their duties, the Advisor will be exposed to information which is sensitive and confidential and there is an expectation that extreme discretion will be exercised in this regard.
- Ability to build trusting, long-term relationships.
- A collaborative team player with the ability to think both objectively and critically.
- Exceptional listening, oral and written communication skills, with the ability to speak to multiple audiences.
- Creative problem solving, organizational and multitasking skills.
- “G” class driver's license and regular access to a vehicle as travel can comprise up to 10% of the role.
WHY JOIN OVMA?
The Ontario Veterinary Medical Association (OVMA) is Canada's foremost veterinary association.
Our Mission:
Supporting veterinarians' well-being and professional growth, to contribute to the advancement of animal and human health.
Thousands of veterinarians depend on us as their collective voice in the province. They also rely on us as their source for news, world-class continuing education, extensive practice management resources, and work-life balance and career advice. These services have been fundamental in helping practice owners, associates and students achieve their personal and professional goals.
To do this, we are motivated by our core values:
Integrity: We lead by example by taking pride in working honestly and doing what's right.
Connection: We nurture relationships and build bridges between people, organizations, generations, and cultural groups so they can flourish.
Community: We are community builders and believe we are stronger together. We are enriched by the differences in the experience, background, and perspective that each person brings.
Innovation: We are trailblazers and lead the veterinary profession by remaining curious and doing things differently.
Care: We strive to make a positive impact on the world around us by taking care of each other, ourselves, and our planet.
OUR TEAM
Our team is comprised of a mix of experienced industry leaders and team members at all levels. Our drive to advance our mission, and our motto, “Making veterinarians' lives better” is the thread that unites us. Doing so by embodying our values, making work fun, while continuing to grow and evolve is paramount. OVMA offers a variety of perks and benefits that support healthy work-life balance and continued development.
OVMA's COMMITMENT TO DIVERSITY AND INCLUSION
The Ontario Veterinary Medical Association is committed to the principles of diversity and inclusion and rejects discrimination or harassment based on grounds such as race, colour, ancestry, ethnic origin, place of origin, age, creed, religion, sex, sexual orientation, gender identity, family status, marital status, or disability. Every human being deserves to be treated with dignity and respect.
The well-being of our society and our profession is vital. OVMA is committed to ongoing and active promotion and maintenance of diversity and inclusion in its membership, leadership, and organization; to ensure that its services are provided without bias; and to educating its members regarding the value of diversity and inclusion.
OVMA is committed to working with the Ontario Veterinary College to ensure that the principles of inclusivity and diversity are reflected in the equitable selection of students and to make veterinary education more accessible for underrepresented and minority groups. OVMA is also committed to working with the College of Veterinarians of Ontario to ensure that the principles of inclusivity and diversity are reflected in the licensing and regulation of Ontario's veterinarians.