About HearCANADA
At HearCANADA (a division of WSAudiology), we are on a mission to connect with Canadians from coast-to-coast to offer solutions to their hearing health. By delivering exceptional client experiences and providing Best-in-Class hearing care, our teams are revolutionizing the hearing world and driven to provide Wonderful Sound for All.

About the role:

HearCANADA's Client Care Coordinators (CCC) hold vital customer-facing roles within our clinics to deliver exceptional client service within our busy hearing clinics. As a Client Care Coordinator, you will ensure clients' needs are met in a timely manner, maintain a well-organized appointment schedule, and recognize and capitalize on sales opportunities within our clinic.

This is a full-time position based at our Newmarket, ON clinic location.

What you'll be responsible for:

• Deliver exceptional client service through interactions with clients onsite within the clinic , via phone, and email.
• Schedule client appointments and maintain clinician calendars.
• Ensure that client files (virtual within the EMR and physical files) are accurate and up-to-date
• Maintain clinical and office supplies and order supplies from preferred vendors.
• Participate in Community Based Marketing (CBM) events like tradeshows, marketing collateral drops, and partnership events to promote brand awareness.
• Process payments and act as a subject matter expert on payment options for clients.
• Maintain a clean, safe, and welcoming clinic environment.
• Assist clinicians with sterilization and other non-clinical duties.
• Participate in ongoing HearCANADA training and learning opportunities and work with Field Support Coordinators and your leadership team to stay abreast of industry changes, product offerings, and client service best-practices.

What we are looking for:

• Secondary school diploma (or equivalency) is required; courses and/or some post-secondary education in a related field is a definite asset (Medical Office Administration, Healthcare, Business, etc.)
• 2+ years of experience in a customer-facing administrative or retail sales role is required; experience in a clinic or high-volume retail office environment would be an asset
• Customer-centric attitude – you strive to deliver exceptional customer service and have a sound understanding of how customer satisfaction directly impacts success and growth in a retail clinic setting
• Technical acumen and comfortability in adopting and leveraging new tools and software; experience with MS Office Suite is required and scheduling software is a definite asset
• Effective oral and written communication skills
• Strong multi-tasking, organization, and time-management skills

What's in it for you?

• Attractive compensation package with profit-sharing opportunities
• Benefits starting on your first day
• RRSP program + employer matching
• Educational Assistance and Health & Wellness programs
• Mentorship and professional development opportunities
• Employee discounts and friends and family discounts for qualifying hearing care needs

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodation is available on request for candidates taking part in all aspects of the selection process.