POSITION SUMMARY
The TPA is looking for a seasoned operations manager to join our fast-paced Parking Operations team to oversee janitorial maintenance and ambassadorial operations in TPA-operated parking garages and lots. Do you enjoy working in fast-paced environments and creating structured programs and processes? Do you have a background overseeing services delivered to the public?
Our ideal candidate possesses supervisory-level experience in operations, facilities maintenance, or janitorial/environmental services, with strong people management and labour relations skills, is a proactive self-starter and is highly organized.
TPA is committed to fostering a diverse workforce that is representative of the community it serves at all levels of the organization, and as such, is welcoming applications from members of groups with historical or current barriers to equity, including but not limited to Black and racialized groups, women, Indigenous peoples, persons with disabilities, and people from the LGBTQ(IA2S+) community.
As a senior member of the Operations team, the Manager supports and collaborates with the Senior Manager, to lead and motivate their team in the consistent delivery of high-quality day-to-day performance in all TPA- operated parking garages and lots.
RESPONSIBILITIES
Facilities and Custodial Maintenance Management

• Assists in the development and performance of the custodial maintenance executional framework to ensure facilities are clean and maintained at industry leading standards.
• Monitors the cleanliness and maintenance of facilities using a structured periodic audit program and arranges maintenance and repair needs for all TPA facilities in collaboration with the Facilities Maintenance team.
• Manages and maintains accountability for the efficient and effective use of all materials, vehicles, equipment, tools, and supplies required for custodial maintenance activities.

• Provides business relationship oversight for off-street operations contracts and oversees associated inspection requirements of work performed by contractors.

Garage Ambassadorial Program Management

• Manages the delivery of face-to-face customer service through the effective deployment of Ambassadorial staff at specific TPA garages.
• Creates customer service standards for the Ambassadorial program, ensuring they are maintained through effective supervision of Ambassadorial staff by the supervisory team.

Leadership and Employee/Labour Relations

• Oversees the day-to-day delivery of custodial maintenance, ambassadorial programs, supervision and staffing of the TPA's Off-Street Operation through effective leadership, coaching.
• Plans, coordinates, and directs activities and schedules of supervisors and staff involved in the delivery of custodial maintenance, in accordance with the Collective Agreement.
• Works closely with HR to effectively manage hiring, attendance management, performance management, progressive discipline, grievance procedures, training and development and retention.
• Participates in the Joint Health & Safety Committee; provides leadership in developing, communicating, and implementing health and safety requirements and initiatives.
• Manages unionized teams effectively in compliance with the Collective Agreement and engages with union representation as needed to resolve labor issues.

Budgetary Responsibilities

• Assists in the preparation of annual operating budget for off-street operations with emphasis on labor management and capital expenses; manages operating expenses.
• Supports the procurement of operating equipment as it relates to the annual Capital.

QUALIFICATIONS:

• A degree or diploma in Business or Operations Management is considered an asset.
• Certification or equivalent experience in custodial maintenance, facilities management or project management.
• Minimum 5 years' experience in an operations, hospitality, retail or parking management environment; minimum 3 years in a supervisory role, preferably in a unionized environment.
• Direct experience in custodial maintenance is considered an asset.
• Experience in staffing and resource allocation.
• Experience with coaching, interviewing and performance management.
• Experience with budgets, procurement, and contract management.
• Conflict resolution, problem solving and negotiation skills. Sound judgement, prioritization, and decision-making skills.
• Excellent interpersonal skills with the ability to establish and maintain good working relationships, demonstrated ability to work as an effective team member.
• Valid G driver's license with access to a vehicle for frequent travel to TPA facilities.
• Internal candidates: No new or reclassified employee with less than one (1) year's continuous on the job service may apply.

*** Please note, the internal title for this position is Manager, Parking Operations and Maintenance

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