Join Our Team at Brewers Supply Group as an Account Coordinator in Guelph, Ontario.

Brewers Supply Group, a subsidiary of Rahr Corporation, a family-owned global leader in the craft beer, wine and spirits industry since 1847, is seeking a dedicated Account Coordinator to join CanCraft, our Beverage Packaging Division. In this role you will oversee customer service and order entry activities to ensure that quality product is delivered to customer on time. This position provides customer service and project management support to maximize growth and profitability through organization, execution, and control for the successful and profitable completion of packaging production.

Why Brewers Supply Group?

• Competitive Pay: We value your expertise and offer a competitive starting salary. This position is also eligible for our discretionary bonus and merit raises, acknowledging your hard work and skillset.
• Comprehensive Benefits: Extended benefit coverage
• Retirement Planning: BSG contributes generously to your RSSP.
• Rest and Recharge: With 12 paid company holidays, and paid time off, you can step away from work and relax.
• Culture: Here, culture isn't just a buzzword; it's a way of life. Our core values drive our business, and we believe in quality, ethical business practices, collaboration, curiosity, creativity, sustainability, and competitiveness. Every employee has an impact on the business and the opportunity to succeed as an individual.
• Career Growth and Stability: We have been in business for over 177 years as an industry leader. Our employees have come to know our stability and growth opportunities. With ample opportunities for career development, joining the Rahr team opens the door to endless possibilities. The employees we hire today become our leaders of tomorrow.

Roles and Responsibilities:

Some of the duties of an Account Coordinator at Brewers Supply Group include:

• Receives and processes orders and artwork request from customers.
• Confirms orders with customers including price, quantity, graphics and shipping details.
• Guides customer through the artwork approval process working closely with prepress and suppliers.
• Works with warehouse and Logistics team to attain packaging freight rates; ensures accuracy and timely delivery of quality product.
• Maintains progress of all orders to achieve production milestones and delivery timelines; ensuring all tasks/projects are completed on time and in accordance with objectives and requirements of all stakeholders.
• Collaborates with sales to offer best in class service.
• Assists with communicating company's packaging value offering to customers.
• Communicates monthly inventory reports to customers.
• Responding to customer requests for information, project updates
• Builds rapport with customer and internal team
• Shares open sales order reports with internal/external suppliers and works to resolve any order exceptions. Communicates order exceptions with customer immediately as required.
• Monitor account statements for packaging customer at time of order and communicate payment requirements on overdue accounts.
• Monitors aged inventory levels and communicates with customer when applicable.
• Performs other duties and responsibilities as assigned to support the company and its operational needs.

Minimum Education & Work Requirements:

• Previous Customer Service experience in a print or packaging manufacturing environment
• A degree or diploma from an accredited college or university is preferred but experience would offset the lack of a degree.
• 2 – 5 years' experience working in within the packaging industry.

Knowledge, Skills, and Abilities:

• Excellent communication and organizational skills
• Ability to multi-task and prioritize in a fast-paced environment.
• Ability to work individually as well as in a team environment.
• Ability to work with Microsoft 365 applications (Word, Excel)
• Previous ERP and CRM system knowledge an asset.
• Familiar with Adobe Acrobat, and Illustrator would be an asset.
• Fluent in French (both written and spoken) would be an asset.
• Proven ability to successfully manage difficult or emotional customer situations by responding promptly to customer needs, soliciting customer feedback to improve service, responding to requests for service and assistance, and consistently meeting commitments.
• Proven ability to resolve conflict, maintain confidentiality, and be an active listener that is open and receptive to change.
• Strong time management skills with the ability to manage a load of competing priorities under pressure and within respective deadlines.
• Adapts well to changing circumstances, direction, and strategy. Demonstrates ability to change direction in response to fluid work situations.
• Demonstrates responsiveness and reacts with appropriate urgency to situations and events that require a quick action or turnaround.
• Proven problem solver that can successfully and efficiently identify and solve problems by gathering and analyzing information and recommending alternative solutions.
• Ability to apply analytical, critical thinking, and complex problem-solving skills to drive solutions in an efficient and cost-effective manner.
• Excellent organizational skills, attention to detail, and accuracy.