Job Title: Senior Change Management SpecialistJob ID: KH39150024 Location: Vancouver, BC
Overview
One of TEEMA's clients has embarked on a multi-year journey to transform its academic and administrative support processes and system environments for its entire community. In November 2020, they successfully went live with its new HR and Finance implementation of Workday. The Integrated Renewal Program (IRP) is now focused on the journey to renew the Student information ecosystem, anchored by the implementation of Workday Student.
The Integrated Renewal Program—Student (IRP Student) vision is to transform the way the company supports learning and research, and how it works, to create a cohesive, integrated, and enriched experience for students, staff, and faculty. This implementation will result in superior support for their students, a better user experience, a new set of tools, a new way of working, and improved reporting for informed decision-making. IRP Student will leverage the industry-leading cloud enterprise solution Workday to replace our current core Student administration systems with a new integrated, user-friendly mobile-enabled platform.
Role Overview
Part of the Transformation and Change Management (TCM) team within the Integrated Renewal Program Student, the Senior Change Management Specialist is a multi-incumbent senior change management practitioner, responsible for supporting a portfolio of community units in understanding and achieving local transformation and transition deliverables to meet Program deadlines. Considered a “Community Engagement Partner”, incumbents develop an in-depth understanding of stakeholders, academic and business practices, opportunities, and challenges within their assigned units, for the purpose of partnering with unit leaders to optimize successful transition to new ways of working at a local level.
Using structured change management approaches, the Sr. CM Specialist is responsible for developing and managing the implementation of change impact and adoption to ensure the successful adoption of new processes and technologies. The Sr. Change Management Specialist will oversee the creation and management of target measures and metrics to assess whether new processes and technologies meet desired adoption, utilization, and proficiency goals. The incumbent may also manage activities of third-party resources within assigned CM levers.
What you will be doing:

• Develops working understanding of future state function as a solution, to serve as an informed resource for Transition Network members in community units.
• Working with unit-based transition leads and network, is a senior change manager who supports a portfolio of community units in understanding and achieving local transformation and transition work deliverables for set program deadlines
• Leads the development and implementation of sets of actionable and targeted change management strategies and tactics and manages a structured CM activity plan, based on a situational awareness of the details of the change and the groups being impacted by the change.
• Works with Comms and Engagement teammates to support IRP material development. Develops/tailors program materials to local faculty/unit.
• Assists in assessing unit readiness for change, identifying and managing engagement and readiness risks
• Ensures appropriate stakeholders have been identified and change impacts are captured and up to date
• Independently manages work plan for portfolio
• Assesses risks, issues, actions, and decisions from local CM plans and brings visibility to the IRP team
• Analyzes data and trends emerging from measurement systems used to track adoption, utilization, and proficiency of individual changes; strategizes and assigns issue mitigation activities to Community Engagement Specialists.
• Strategizes and oversees the creation and enablement of reinforcement mechanisms and celebrations of success.
• Directs, supervises, and evaluates the work of Community Change Specialists and provides coaching and guidance to optimize the efficacy of work.
• Develops capabilities of transition leaders within stakeholder community to advance and support CM objectives.
• Liaise with change specialists on other projects to share learnings and knowledge on change management and the adoption of processes and technologies as required.
• Additional responsibilities on a project may include event coordination, training, writing, and/or editing program communications.

What you must have:

• Work effectively at all levels in an organization.
• Operate as a team player and able to work with and through others.
• Influence others and move toward a common vision or goal.
• Conduct discussions with and write memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem-solving.
• Explain the context of interrelated situations, ask probing questions, and solicit multiple sources of advice prior to taking action when appropriate.
• Show respect for differences and diversity, and disagrees without personalizing issues.
• Utilize strengths of team members to achieve optimal performance.
• Collate and report information.
• Identify relationships and linkages between components.
• Identify variable potential causes and effects.
• Establish and maintain relationships and alliances.
• Offers ideas for improving work and team processes.
• Suggest alternative approaches that meet the needs of the organization, the situation, and those involved.
• Resolve problems and escalate issues with suggestions for further investigation and options for consideration as required.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com
By applying to TEEMA on any job portal implies you are entering into a business relationship with us and therefore grants TEEMA consent to send you further job updates or industry and company-related information.