Recruitment & Account Manager

Recruitment & Account Manager

Our client provides staffing, payroll, and workforce solutions to employers across Canada and internationally. Serving industries such as food processing, IT, retail, construction, manufacturing, agriculture, and logistics, the organization delivers tailored workforce solutions to meet its clients' operational needs.

Its services include recruitment, onboarding, payroll, benefits administration, and health and safety compliance. With established offices in Ontario and clients across Canada, the company is committed to personalized service, industry expertise, and long-term client partnerships.

Position: Recruitment & Account Manager

Location: Toronto West, Etobicoke, and Brampton, ON (remote to start, with some in-office work and regular travel to client sites required)

Reporting To: Management Team

Our client is seeking a Recruitment & Account Manager to oversee temporary staffing and permanent placement needs while managing and developing relationships with a portfolio of key clients across Toronto West, Etobicoke, and Brampton.

This hands-on, client-facing role combines full-cycle recruitment, account management, workforce coordination, and payroll support. Responsibilities include managing job orders, sourcing candidates, coordinating dispatch, maintaining records, verifying payroll hours, and overseeing assignments across multiple client locations.

The successful candidate will monitor staffing performance, identify recruitment and retention challenges, develop practical solutions to improve hiring outcomes, and identify opportunities to strengthen existing client accounts.

• Manage full-cycle recruitment, including job orders, sourcing, screening, candidate presentations, and placement coordination.
• Source candidates through networking, social media, referrals, headhunting, community job fairs, and local events.
• Maintain candidate databases, talent pools, and regional WhatsApp groups to match qualified candidates with suitable opportunities across multiple clients.
• Coordinate candidate dispatch, key collection, start dates, and assignment details while maintaining clear communication with clients and candidates.
• Conduct first-day and first-week check-ins, follow up throughout assignments, and coordinate replacements or assignment endings as needed.
• Participate in daily recruitment meetings to review open orders, new starts, priorities, and staffing challenges while supporting team members.

• Manage a portfolio of client accounts, building long-term relationships and understanding each client's staffing and operational needs.
• Conduct regular client site visits to review workforce requirements, service delivery, and opportunities to improve account performance.
• Monitor staffing activity across client locations, including open orders, recruitment progress, candidate availability, turnover, and ongoing requirements.
• Provide regular account recaps highlighting priorities, recruitment challenges, staffing performance, and areas requiring attention.
• Conduct market research and recommend practical solutions to improve hiring outcomes and reduce turnover.
• Identify opportunities to expand existing accounts, strengthen client relationships, and support additional staffing needs.
• Market suitable candidates to other clients when alternative opportunities may be a better fit.
• Collaborate with Account Managers and recruitment colleagues to share candidates, coordinate staffing needs, and improve service delivery.
• Maintain accurate records of clients, candidates, job orders, new starts, active assignments, and assignment endings within the applicant tracking system and other internal systems.
• Verify weekly employee hours and timesheets with clients, ensuring accurate documentation and timely approvals for payroll processing.
• Work closely with the Payroll team to support accurate and timely payroll.

• 3+ years of experience in recruitment, temporary staffing, or a related client-facing role, ideally in a high-volume environment.
• Post-secondary education or a bachelor's degree preferred but not required.
• Strong candidate sourcing, screening, job order coordination, and relationship management skills.
• Experience managing multiple client accounts and staffing requirements in a fast-paced environment.
• Ability to build client relationships, manage expectations, identify needs, and develop practical solutions.
• Strong communication, organization, time management, and problem-solving skills.
• Comfortable conducting client site visits and managing a geographically dispersed portfolio.
• Proficiency in Microsoft Office, particularly Excel, with strong data management skills.
• Experience with applicant tracking, staffing, or payroll systems is an asset.
• Valid Ontario G driver's licence and access to a reliable vehicle for regular travel between client sites.

Salary: $75,000–$80,000 plus a performance-based bonus structure.

Hours: Monday to Friday, 8:00 AM–5:00 PM core hours. Flexibility is required for on-site client visits with varying hours.

• Opportunity to work with a diverse portfolio of clients across multiple industries.
• Broad exposure to recruitment and account management.
• Opportunity to build long-term client partnerships and contribute directly to client retention and staffing success.
• Professional development and opportunities to grow within a collaborative and entrepreneurial team.