Director of Operations & Human Resources

Director of Operations & Human Resources

Location: Vancouver, BC
Job Type: Full-Time
Salary: $130,000$175,000 annually

The Opportunity

Our client, a highly regarded boutique law firm in downtown Vancouver, is seeking an experienced Director of Operations & Human Resources to oversee the firm's day-to-day business operations and support its continued growth.

This is a senior leadership opportunity for an accomplished professional who can effectively balance strategic initiatives with hands-on operational leadership. Working closely with the firm's Partners, lawyers, and staff, the Director will play an integral role in ensuring the organization operates efficiently and effectively while supporting its broader strategic objectives.

The position offers significant responsibility across firm operations, human resources, financial management, facilities, technology, marketing, and strategic initiatives.

Key ResponsibilitiesFirm Operations & Leadership

• Oversee day-to-day operational and administrative functions and the effective delivery of support services.
• Develop, implement, and maintain policies, procedures, and systems that support an efficient and well-structured organization.
• Participate in management, partnership, and staff meetings, committees, and firm-wide initiatives.
• Support the Partners with the development and implementation of the firm's vision and strategic plan.
• Prepare and coordinate operational and management-level reporting, including information related to salaries, performance reviews, and billing rates.
• Lead and support special projects and strategic initiatives as required.
• Handle sensitive financial, personnel, and organizational matters with a high degree of confidentiality and discretion.

Human Resources & People Management

• Oversee recruitment, onboarding, training, professional development, and retention of staff.
• Coordinate staff and associate performance reviews and support career development, promotions, and succession planning.
• Manage employee relations matters, including counselling, discipline, and performance concerns, in collaboration with appropriate leadership and HR resources.
• Oversee salary, payroll, and benefits administration.
• Maintain appropriate personnel records and manage vacation, sick leave, and overtime records.
• Coordinate staffing coverage and resource allocation during employee absences.

Financial Management

• Provide leadership and oversight to the accounting function, working collaboratively with the firm's accounting leadership and financial personnel.
• Monitor financial performance and provide reporting and analysis to support informed decision-making.

Facilities & Office Management

• Oversee the general operation and management of the firm's premises, office services, furnishings, and equipment.
• Support space planning, office design, renovations, and leasing matters.
• Liaise with landlords, contractors, architects, designers, and other external service providers as required.
• Manage vendor relationships, negotiations, and recommendations regarding service providers.
• Assist with annual insurance reviews and renewals.

Technology & Information Systems

• Collaborate with IT leadership to ensure the firm's technology systems and infrastructure effectively support business operations.
• Assist with software and hardware implementations and upgrades.
• Help coordinate appropriate technology and systems training for lawyers and staff.

Marketing, Business Development & Events

• Assist with marketing and business development initiatives, including coordination and oversight of website content and firm communications.
• Coordinate firm social activities, client events, and other functions.

Qualifications & Experience

The ideal candidate will bring:

• A minimum of 7 years of management and operations experience, preferably within a professional services environment.
• Previous law firm management or operations experience is strongly preferred.
• Demonstrated experience overseeing multiple business functions, including operations, human resources, finance, facilities, and administration.
• Strong leadership, organizational, communication, and problem-solving skills.
• Sound judgment and the ability to handle confidential and sensitive matters with discretion.
• Experience working collaboratively with senior leadership and managing competing priorities in a busy professional environment.
• Experience with law firm practice management, accounting, document management, or other professional-services technology systems is an asset.
• Familiarity with PCLaw, NetDocuments, and ADP TeamPay would be considered an asset.

Compensation & Benefits

The anticipated salary range for this position is $130,000$175,000 annually, with compensation dependent on the successful candidate's knowledge, skills, and experience, as well as internal and market considerations.

The firm also offers a comprehensive benefits package that includes:

• Extended health and dental coverage
• Out-of-country coverage
• Life and AD&D insurance
• Health spending account
• Vacation, personal days, and sick days
• RRSP matching program
• Year-end bonus opportunities

About Arlyn Recruiting and How to Apply

Arlyn Recruiting collaborates with leading law firms across Canada to help candidates secure opportunities aligned with their education, skills, and career ambitions. Submit your application through the Arlyn Recruiting website or email your resume directly to [email protected].

Confidentiality Guaranteed: Our services are 100% free and confidential for job seekers.