Shift Leader

Lucky Strike Entertainment - 10 Jobs

Brampton, ON

Posted today

Job Details:

Experienced

Overview

Your next adventure starts here! At Lucky Strike Entertainment, great times and exciting opportunities go hand in hand. Join us as a Shift Leader and become part of a vibrant atmosphere filled with dynamic experiences and endless possibilities. Start making your own luck today!

Applicants must be at least 18 years of age to qualify for a position.

WHAT OUR SHIFT LEADERS DO

As a Shift Leader, you'll run the show and be responsible for all center operations (including cash accountability and key control) in the absence of your General Manager, Assistant General Manager, Manager, or Supervisor. And you'll do it all while providing a great in-center experience for our guests.

A SHIFT LEADER'S DAY-TO-DAY

Work directly with the center's management team to ensure our model of exemplary guest service is being followed 100% of the time.

Maintains quality service by establishing and enforcing organizational standards.
Maintains friendly, courteous, polite and helpful customer service through employees to ensure that each visit by a customer results in personalized service, with great food and beverage that is promptly delivered in a clean and inviting environment.
Provides information on center programs and services, promotions, pricing and specials.
Answers phones in a professional and pleasant manner and take reservations.
Remains highly visible by spending a majority of time walking the center observing employee/customer interactions and providing leadership for the staff.
Addresses customer complaints and disruptions in a professional manner.
Tracks lane availability, assigns open lanes, prepares for leagues and starts leagues on time.
Maintains a safe environment for employees and customers.
Addresses employee relations issue during shift as appropriate.
Follows cash control procedures including preparation and transportation of daily deposits. Completes opening/closing cash procedures to include preparing reports by collecting, analyzing and summarizing information and submits to Center Management for review and approval.
Unloads, stocks and maintains required inventory level.
Maintains quality of product and monitors all service equipment.
Inspects facility for compliance with occupational, health and safety regulations. Ensures that employees are following safe working practices and have a working knowledge of all safety practices and procedures.

WHAT IT TAKES

Optional: HS Diploma (Bachelor's preferred)

A commitment to great guest service

Solid communication skills

Strong team player

Ability to thrive in a fast-paced environment

PERKS (MORE REASONS YOU'LL LOVE YOUR JOB)

Free Bowling!

$1 Arcade Play

20% off Events

50% off Food & Beverages

WORK ENVIRONMENT/ PHYSICAL DEMANDS:

Typical entertainment environment where you will walk, bend and stand for periods of time, and may lift objects with some assistance.

Job Type: Part-time

Shift:

Evening shift
Night shift

Weekly day range:

Weekend availability

Work Location: One location

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Frequently Asked Questions

What type of position is the Shift Leader role at Lucky Strike Entertainment in Brampton, ON?

This is a part-time Shift Leader position based at One location in Brampton, ON, where you run center operations in the absence of management and focus on guest service.

What duties does a Shift Leader handle on a day-to-day basis?

The Shift Leader runs center operations, ensures guest service standards, handles cash procedures and daily deposits, unloads inventory, monitors safety, and addresses customer and employee issues during the shift.

What hours or shift times can I expect for this role?

The role includes evening and night shifts with weekend availability required.

What are the location and work environment details for this job?

The position is located in Brampton, ON, in an entertainment environment where you may walk, bend, stand for periods, and lift objects with some assistance.

What qualifications or traits does Lucky Strike look for in a Shift Leader?

Applicants should be at least 18 years old, have a commitment to great guest service, solid communication skills, be a strong team player, and thrive in a fast-paced environment.

What benefits or perks come with the Shift Leader role?

Perks include free bowling, $1 arcade play, 20% off events, and 50% off food and beverages.

What kind of supervision or management coverage does a Shift Leader provide?

The Shift Leader provides operational leadership in the absence of General Manager, Assistant GM, Manager, or Supervisor, and works with the center's management team to ensure service standards are followed 100% of the time.