Service Manager - Commercial HVAC

Service Manager | Signing bonus $5,000

Welldone Mechanical Services | Saskatoon, SK

If it's not done well, it's not Welldone

Since 1998, we have been proudly serving Saskatoon as a locally owned and operated company specializing in HVAC, plumbing, and electrical services for commercial and light industrial customers.

We believe our people are the foundation of our success. Our culture is built around teamwork, professional development, collaboration, and continuous improvement. We invest in our employees and provide opportunities to build long-term careers.

As Service Manager, you will take ownership of the service department-from the people and processes to performance and profitability.

We're looking for an experienced industry leader who knows how to build a strong team, improve technical performance, and deliver consistently excellent service. You'll oversee day-to-day operations, monitor key performance indicators, manage financial results, and help technicians develop their skills through hands-on coaching and technical mentorship.

Pay Range: $100,000-$125,000 Base Salary

$150,000 + earning potential with profitability bonuses

Schedule: Full-time, Monday-Friday

Relocation: Relocation support and temporary housing options available

Company Benefits:

• Medical and dental- 100% paid premiums by employer
• Life insurance
• Critical illness coverage
• Paid vacation
• 11 paid holidays
• RRSP matching program
• Vehicle allowance
• Company phone plan or partial personal-phone reimbursement
• Relocation assistance and temporary housing options

What We Offer:

• A management-level voice in staffing, profitability, and company strategy
• Stable, year-round employment with an established local company
• Opportunities for advancement and multiple career paths
• Company-funded education and industry training
• Team-building events and activities
• A supportive, positive workplace focused on improvement
• High expectations for professionalism, quality, and customer service

Key Responsibilities:

• Direct the day-to-day activities of the service department, ensuring work is organized, efficient, and completed to a high standard.
• Recruit, develop, coach, and assess service technicians while building a collaborative, accountable, and positive team environment.
• This is a hands-on working manager position. You will spend time performing field service alongside the technicians, including climbing ladders, accessing rooftop equipment, operating from scissor and boom lifts while using fall protection, and working in attics, crawlspaces, ceiling spaces, and mechanical rooms. The role requires the ability to lift and carry tools, equipment, and components weighing up to 50 lb (23 kg) without assistance, while working full days on your feet in Saskatchewan's winter conditions and summer rooftop temperatures.
• Provide practical, on-the-job training, technical direction, and ongoing coaching to improve technician skills, productivity, and service quality. You are expected to demonstrate proper procedures in the field and work directly with technicians to set the standard. Technician development is a key measure of success, along with department KPIs and financial results.
• Oversee service projects and preventative maintenance agreements, including developing pricing and recommending maintenance solutions that help secure and retain commercial customers.
• Prepare estimates and quotations for HVAC repairs, replacements, and installations. Provide hands-on field support to technicians with troubleshooting, estimating, customer requirements, and complex service calls, including emergency and after-hours situations when required.
• Coordinate service and maintenance schedules to ensure technicians are dispatched effectively and work is completed within expected timelines.
• Review and verify service reports, job documentation, and BuildOps records for accuracy, completeness, and consistency.
• Partner with the management team to monitor department profitability and P&L performance. Manage labour, equipment, tools, and materials responsibly while maintaining efficient field operations.
• Build and maintain strong customer relationships through clear communication, responsive service, and proactive problem-solving. Address concerns early and work toward solutions before they escalate.

Qualifications:

• Required: HVAC/mechanical trades experience. You should have the technical background necessary to quickly earn credibility with and support our technicians.
• 5+ years of management or leadership experience within a service-oriented operation.
• A strong interest in teaching, coaching, and developing technicians, with a demonstrated history of improving team capability.
• Experience managing P&L and understanding service-department financial performance.
• Proven ability to hire, train, motivate, and hold employees accountable.
• Excellent verbal and written communication skills, including customer-facing experience.
• Strong judgment and the ability to make effective decisions in situations involving different levels of complexity and risk.
• Comfort using Microsoft Office and CRM/ERP systems. BuildOps experience is an asset.
• Familiarity with accounting platforms such as QuickBooks.
• A technology-friendly, continuous-improvement mindset.
• Valid driver's license and a clean, insurable driving record.

If you're an experienced service leader who wants to make a measurable impact-not just manage a department-we'd like to hear from you.

We are an equal opportunity employer

Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.