RQ09297 - Business Analyst - Senior

Job Title: RQ09297 - Business Analyst – Senior

Closing Date/Time: 2025-05-27, 11:30 a.m.

Office Location: Ministry of Public and Business Service Delivery and Procurement, Onsite / 21 College Street, Toronto

Security Level: Enhanced

Rate: CAD $80/hr

Title: Business Analyst - Senior

A Note on Assignment Type: This position is currently listed as "Onsite"; however, the assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the project you are assigned to.

• Gather and document integration, functional, and non-functional requirements.
• Translate business and functional requirements into system specifications.
• Work with various stakeholders to elicit integration requirements between various solutions and product streams.
• Identify and document data mappings and integration specifications for integrating various solutions.
• Review vendor API documentation and assist in updating integration design.
• Prepare questionnaires and conduct discovery sessions with the vendor to understand integration capabilities.
• Evaluate business processes, anticipate requirements, uncover areas for improvement, analyze requirements, and help the project team in solution design and implementation.
• Work with the project team in completing all relevant and required documentation in alignment with OPS standards.
• Handle project coordination and end-to-end project management activities with the project team and external stakeholders.
• Work with the architecture team in completing project gating documentation and related gating requirements.
• Perform user acceptance testing.

• Conduct JAD sessions with stakeholders to create, review, document, and validate:
  • Integration Requirements
  • Business Requirements
  • Functional Requirements
  • Non-Functional Requirements
  • System Specifications
  • Data Mapping
  • Integration Design
  • Journey Maps
  • Process Flow/Mapping and Modelling
  • Requirements Traceability Matrix
  • Options Analysis
  • Costing Analysis
  • Business Case
• Conduct, assess, evaluate, and document stakeholder interests and business needs.
• Create and validate use cases, user stories.
• Produce visual depictions of use cases and process flows; ensure alignment with the program area and associated business architecture, as well as traceability to solution logical and physical architectures.
• Perform Current State / GAP Analysis.
• Finalize specifications and documentation of all reporting requirements for the solution.
• Finalize Logical/Physical Data Model, Data Dictionary, and CRUD Matrix documentation.
• Create, review, provide input, and support Enterprise Architecture artifacts for all checkpoints as needed.
• Assist with system and user interface design and modifications (data & screen) as required.
• Review all test scenarios to ensure the requirements are met; establish traceability matrix to monitor output.
• Assist the testing team in the resolution of test defects.
• Ensure alignment and adherence to Ministry processes and standards.
• Research and document comparisons of existing Ontario Government or COTS systems that will meet client requirements.
• Develop work plans and outline efforts to completion.
• Provide a detailed list of all work/artifacts completed on the project.
• Track project activities in the project plan and requirements throughout the project.
• Handle solution design activities with the development team, lead internal team reviews, and negotiate with customers on design activities, design issues, and design gaps.
• Attend meetings related to the resolution of any requests as required.
• Create Enterprise Architecture documentation (as required), presentations (as required), briefing notes (as required), and status reports (as required).

Mandatory Requirements:

• Knowledge of courts business processes for criminal justice, family, and civil lines of businesses.
• Hands-on experience in implementing solutions for criminal justice, family, and civil court case management solutions.
• Knowledge of native capabilities of the system that needs to provide the functionality of courts case management.
• Hands-on experience on cloud integration technologies such as Spring Integration, Azure, and IBM ACE.
• Hands-on experience documenting integration specifications for mainframe solutions.
• Experience in structured methodologies for the design, development, implementation, and maintenance of applications.
• Hands-on experience in various project and product delivery methodologies such as:
  • Agile
  • Waterfall
  • Iterative Agile
  • Product management
• Experience in using technical solution design and prototyping tools to assist in JAD and design sessions with stakeholders.

Nice to Have Requirements:

• Proficiency with Microsoft suite including Word, Excel, Visio, and PowerPoint.
• Experience with OPS I&IT Processes, Standards, and artifacts.

1. Technical Skills - 35 Points
   • Demonstrated experience with technical solution design and prototyping tools to facilitate JAD and design sessions.
   • Demonstrated experience working on cloud integration technologies such as Spring Integration, Azure, and IBM ACE.
   • Hands-on experience working with mainframe solutions.
   • Demonstrated experience in developing documentation towards production readiness such as support model, SLAs, and checklists.
   • Demonstrated experience in working with technology, solution design, data, databases, applications, and networking techniques, tools, and practices.
   • Working knowledge of system concepts and development methodologies to support business applications.
   • Demonstrated experience in defect identification and documentation using defect management tools.
   • Demonstrated experience in system testing and user acceptance testing.
   • Hands-on experience in various project and product delivery methodologies such as Agile, Waterfall, Iterative Agile, and Product management.
2. Business Analysis Skills - 30 Points
   • 8+ years' experience in business analysis.
   • Knowledge of courts business processes for criminal justice, family, and civil lines of business.
   • Hands-on experience in implementing solutions for criminal justice, family, and civil court case management solutions.
   • Hands-on experience documenting integration specifications for mainframe solutions.
   • Demonstrated experience facilitating JAD sessions, conducting interviews, and facilitating workshops to elicit, review, and confirm business requirements, business process re-engineering, business models, business rules, and user interface design.
   • Demonstrated knowledge with the key BABOK concepts, tasks, techniques, and skills (e.g., business analysis planning and monitoring, elicitation, and collaboration). BABOK certification is an asset.
   • Demonstrated experience in creating user stories/business requirements, personas, customer journey diagrams, business cases, fit-gap analysis, current state business diagrams, and other business requirements artifacts and testing documentation.
   • Demonstrated experience working on large systems implementation. Previous experience working on an implementation of a COTS solution is an asset.
   • Demonstrated experience in project coordination and project management activities.
   • Demonstrated experience reviewing and ensuring submitted documentation is complete and accurate.
   • Demonstrated experience documenting and analyzing existing business processes, metrics, and measures to recommend process improvement opportunities.
   • Demonstrated experience working collaboratively with subject matter experts, managers, and staff of business and other groups as required to identify issues and clarify business needs.
   • Demonstrated experience ensuring compliance with a defined change management process for any change from agreed scope, schedule, or quality.
   • Demonstrated experience conducting research to identify industry best practices and making process improvement recommendations based on findings.
   • Demonstrated analytical, problem-solving, and decision-making skills.
3. Communication Skills - 30 Points
   • A team player with the ability to coordinate multiple project activities with competing priorities and strict deadlines.
   • Demonstrated experience negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production.
   • Demonstrated experience establishing effective relationships with project stakeholders who are both technical and non-technical.
   • Demonstrated experience working with both business users and IT teams; bridging with IT project teams to ensure solutions align strategically with client goals, acting on behalf of the client to best communicate business needs to IT solution teams.
   • Demonstrated experience completing work and achieving milestones within assigned deadlines.
   • Demonstrated verbal and written communication skills; interpersonal and negotiation skills; consensus-building skills; facilitation skills.
   • Demonstrated experience with formal deliverable approval processes.
   • Experience in documenting project status reports, project tracking, progress, issues, and risks, and presenting to executives and other stakeholders.
4. Public Sector Experience - 5 Points
   • Demonstrated experience working within an organization of equivalent size and complexity to the Ontario Public Service.
   • Demonstrated experience working in accordance with policies and procedures of Ontario Public Service would be an asset.

• What needs to be transferred:
  • Ensures knowledge transfer to internal staff – that is, upon leaving the project, the consultant will transfer over all information/research/documents to the client.
  • All related documentation about the application, including design, components, process flows, and other documentation that was developed/updated.
• To whom: Project Manager / Team members.
• When: 1:1 meetings / team meetings / documentation in DevOps Wiki and boards throughout the duration of the project lifecycle.