Sales Support Specialist I

Job Overview:

Requirement/Must Have:

• Bachelor's degree or diploma from an accredited university or college.
• At least 3+ years of experience in a customer service or sales position.
• Strong oral and written communication skills.
• Extremely proficient with MS-office.
• Knowledge in SAP.

Responsibilities:

• Support the sales growth of an assigned geographic area to achieve financial targets for multiple P&L.
• Manage customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems, by phone or e-mail.
• Perform operational activities such as creation of accounts, setup of items, management of E-commerce platform orders, follow business processes and policies to ensure compliance.
• ITO – Presales support, customer inquiries, and quote preparation.
• OTR - Order entry and order management.
• Coordinate all entities involved in providing pre-order booking support, order entry and order management support up to shipment and invoicing.
• Finance Support – Key contact for customers and sales teams to resolve financial issues, billing disputes, credit memos, collections, and payments including credit card transactions.
• Identify and execute on opportunities for continuous improvement that impact on customer satisfaction, productivity, and cost control.
• Build customer satisfaction through outstanding relationships and communications.
• Work within predefined targets and metrics – KPI oriented.

Nice to Have:

• Additional experience working in field activities, Sales Support or Sales Force is preferred.
• Established analytical ability.
• Strong verbal and written communication skills.
• Experience working in a manufacturing environment (Supply Chain Knowledge is an asset).
• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
• Ability to work in a fast paced, high stress environment with multiple simultaneous priorities.
• Strong organizational and time management skills.

Skills:

• Customer Service.
• Sales Support.
• Order Management.
• SAP.
• MS Office.
• ITO.
• OTR.
• Finance Support.
• KPI Management.

Qualification And Education:

• Bachelor's degree or diploma from an accredited university or college.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.