Field Service Supervisor/ Coordinator

ASK Recruitment Services specialize in building strong connections and placing top talent in a reliable, professional and timely manner. As experienced HR professionals ASK understands the hardships organizations and candidates experience in recruitment processes and that is why we take every step to ensure a stress-free experience.

Our client, a leading wrapping equipment manufacturer is looking for a Field Service Supervisor/ Coordinator to join their team in Bolton, ON.

Job Title: Field Service Coordinator / Supervisor

Reports To: Parts and Service Manager

Direct Reports: Six

Works with: Sales, Customers, Operations, Administration, Customer Service, Engineering, Parts, and Service

Job Summary:

Our client is seeking a Field Service Coordinator/Supervisor to lead their service team, ensuring efficient operations and exceptional customer support. This role oversees scheduling, performance, and on-site service activities, including installation, troubleshooting, and maintenance. The ideal candidate will provide technical guidance, train field staff, and drive effective service delivery to maximize customer satisfaction. This is an opportunity for someone to lead a skilled service team to deliver efficient operations, provide expert technical support, and enhance our already outstanding customer experience.

Duties and Responsibilities:

Key Responsibilities:

• Supervise, train, and support service staff to meet performance and customer satisfaction goals.
• Oversee daily operations, ensuring work is completed efficiently and safely.
• Monitor quality of service delivery and implement improvements where necessary.
• Handle escalated customer issues and resolve professionally.
• Schedule and assign service calls, tasks to staff.
• Maintain accurate records of service activities, metrics, and reports.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
• Collaborate with other departments (sales, operations, technical teams) to ensure seamless customer experience.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent customer service and communication abilities (written and verbal).
• Ability to handle escalated customer issues calmly and effectively.
• Solid organizational and time management skills.
• Proficiency with relevant software or systems.
• Knowledge of safety and compliance standards related to the industry.
• Problem-solving and decision-making abilities.
• Flexibility to work extended hours or weekends when required.

Education and Experience:

• 3–5 years of experience in service operations, customer service, supervisory role.
• Industry-specific experience (e.g., automotive, maintenance, technical support) strongly preferred

Interested applicants can apply with a resume in a word or PDF format along with their salary expectations.