Senior Organizational Change Manager

Job Overview:

Requirement/Must Have:

• Change Management certification or accreditation (e.g., Prosci, or similar) from a recognized issuing body and 8+ years related experience.
• Demonstrated experience working as an Organizational Change Manager on at least 1 complex technology/software application project.
• Experience developing change management deliverables (e.g., Change Strategy and Plans, Readiness Assessment, Resistance Management Plan, Change Impact Analysis, Impact Assessments, etc).
• Experience developing effective communication materials for stakeholders.

Responsibilities:

• Collaborate with project sponsors, operational teams, vendors, cross-functional teams, trainers, and change management community to ensure all project activities are completed.
• Collaborate with Program Manager in the development of project schedule plans and strategies, estimate resource requirements, develop and monitor work plans for completion of project tasks.
• Assist with risk management and issues management.
• Build and deliver presentations relating to change management for various levels of the organization (Executive, Branch, etc.).
• Plan and facilitate meetings with management and other stakeholders as required.
• Assess and manage key stakeholders.
• Conduct change impact analysis.
• Develop and implement effective change plans.
• Develop and implement effective communication plans.
• Develop communication materials.
• Develop and implement resistance management plans.
• Ensure information is communicated to impacted audiences throughout the duration of the project/program.
• Define and measure success metrics and monitor change progress.
• Identify risks and issues relating to change management functions.
• Conduct readiness assessments.
• Ensure new technology solutions or applications are rolled out successfully and in a sustainable way.
• Write compelling copy to create engaging communications.
• Understand the role of communication in change management - working to reposition organizational change and end user needs and expectations.

Nice to Have:

• Demonstrated experience working as an Organizational Change Manager on at least 1 project in a large organization or public service environment, impacting 100+ staff.
• Experience defining and measuring project change success metrics and progress.
• Experience developing and delivering communications and presentations at multiple levels of an organization (e.g., Executive Management, Management, Program Sponsors, Steering Committee, Branch Managers, End Users).
• Experience developing effective communication deliverables (e.g., communication plans, schedules and strategies, etc).
• Experience fostering effective working relationships with leadership and stakeholders.
• Experience in change risk management.
• Experience leading and facilitating meetings with stakeholders at all levels.
• Experience using MS Office 2016 products or higher versions.
• Experience working in or for the public sector.
• Experience working with or testing Microsoft Dynamics 365 solutions (CRM, Finance) or similar platforms.