Marlowhire Talent Inc
ON, ON
Posted today
Job Details:
Remote
$25.00 - $31.00 / hour
Full-time
Entry Level
Benefits:
Health Insurance
Flexible Work
Life Insurance
Bonuses & Incentives
We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.
Key Responsibilities
- Provide technical support and troubleshoot computer/software issues
- Walk users through step-by-step solutions remotely
- Document support tickets and resolutions accurately
- Escalate unresolved technical issues to the right team
- Stay current on the software/systems commonly used
Requirements
- Strong technical troubleshooting skills
- IT support or help desk experience preferred
- Excellent communication and patience with non-technical users
- Familiar with remote support tools
- Reliable internet for remote work
Benefits
- Health and medical coverage
- Performance bonuses
- Paid parental leave
- Co-working space allowance
- Life insurance coverage
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Frequently Asked Questions
The role involves providing technical support and troubleshooting for computer/software issues, walking users through step-by-step remote solutions, documenting tickets and resolutions, escalating unresolved issues, and staying current on commonly used software and systems.
This is a full-time position based in ON, ON.
Benefits include health and medical coverage, performance bonuses, paid parental leave, a co-working space allowance, and life insurance coverage.
Strong technical troubleshooting skills, IT support or help desk experience preferred, excellent communication and patience with non-technical users, familiarity with remote support tools, and reliable internet for remote work.
Unresolved technical issues are escalated to the right team after documenting the problem and steps taken.
Yes, the role involves walking users through remote solutions, and requires a reliable internet connection for remote work.
The role requires documenting support tickets and resolutions accurately.
