Service Coordinator / Coordinateur des services

Service Coordinator
Kamloops, BC | Everguard Fire and Safety

Are you an organized, solutions-driven professional who thrives in a fast-paced environment where service, scheduling, and customer experience come together?

At Everguard, we're looking for a proactive Service Coordinator who enjoys coordinating field service operations, supporting technicians, and ensuring exceptional service delivery—while contributing to meaningful work in fire and life safety.

Why Join Everguard?

• Make an Impact – Support fire safety solutions that protect people, property, and communities across Kamloops and the Interior region every day.
• Collaborative Team Environment – Work alongside experienced technicians, operations leaders, and a supportive branch team.
• Professional Development – Build your career in a high-demand, essential services industry with opportunities to expand your skills in service coordination, operations, and client management.
• Work-Life Balance – Enjoy the lifestyle Kamloops offers, with shorter commutes, access to nature, and a strong local community.
• Benefits That Work for You – Competitive compensation, comprehensive health, dental, vision, life & disability coverage, and employer-matched RRSP.

What You'll Do

In this role, you'll be at the center of our service operations - ensuring everything runs efficiently while delivering a high-quality customer experience:

• Coordinate and maintain schedules for field service technicians
• Create and manage customer work orders, ensuring service requirements are completed on time
• Communicate effectively with technicians to support service delivery and resolve issues
• Assist technicians with customer requests, inspections, and service coordination
• Prepare quotes and process invoices for service work
• Produce fire inspection reports and compliance certificates
• Maintain accurate client, product, and service data in ERP systems
• Provide responsive, professional customer service to both internal and external stakeholders
• Support inventory management, including warehouse and truck stock replenishment
• Ensure administrative processes and recordkeeping are completed accurately and efficiently
• Demonstrate safety leadership by following company HSE policies and best practices

What We Offer

• Competitive base salary
• Professional growth and advancement
• Ongoing training and development in a technical service environment
• A supportive, team-oriented workplace culture

What You Bring

• Minimum 2+ years of experience in a fast-paced service, coordination, or administrative role
• Experience in industrial, construction, or technical service environments is an asset
• Scheduling or dispatching experience is considered a strong advantage
• Strong organizational skills with high attention to detail
• Excellent communication and customer service abilities
• Ability to manage competing priorities and adapt in a dynamic environment
• Self-motivated, collaborative, and solution-oriented mindset
• Comfortable learning and using ERP and other technology systems
• Equivalent combinations of education and experience will be considered
  
• Successful candidates will be required to provide a current Certificate of Conduct

Protecting What Matters. Growing Together.

Every role here contributes to a greater mission—protecting lives, supporting communities, and delivering solutions our clients can depend on.

If you're ready to combine your coordination skills to a role where your work truly matters - and build a long-term career in a stable, growing industry - we want to hear from you.

Apply Today!