Service Manager

Welldone Mechanical Services | Saskatoon, SKIf it's not done well, it's not WelldoneLocally owned and operated, we have been providing exceptional HVAC, plumbing and electrical services in Saskatoon since 1998.We are dedicated to providing exceptional customer service and cutting-edge technology, and equipment to our commercial and light industrial customers.We pride ourselves in offering an environment where our employees feel like they are joining a team AND becoming a part of an organization that genuinely cares about your success. We're committed to more than just working together and strive to help each employee reach their career goals.We are looking for an HVAC Service Manager to manage and oversee the daily operations of our commercial & light industrial service department.Job Title: Service ManagerCompensation: $100,000 - $150,000 annually, total compensation including profitability bonusesSign on bonus $5,000Work Schedule: Monday to Friday, Full-TimeRelocating? We have relocation assistance options + temporary housing availableBenefits: Medical and Dental insurance; 100% paid premiums by employerLife insuranceCritical illness insurancePaid vacation11 paid holidaysRRSP with company match programCompany PhoneVehicle allowanceSigning bonus contingent on experience and technical ability *What You Will Be Doing: Oversee and manage the daily operation of the service departmentPromote a positive workplace cultureProviding leadership and direction to the team, with training and evaluation of job performanceQuality assurance of all service reports (auditing for quality and consistency)Support technicians in the field with estimating, questions and customer needsScheduling for service & maintenanceManage service projects and maintenance agreements. Effectively price and recommend maintenance programs.Working with the management team regarding profitability and P&LEnsure cost-effective and efficient use of equipment, tools, and materials while ensuring efficient field operationsEnsure completion of job ticketsFostering excellent relationships and communication with customers and resolving issuesProvide quotes for repairs or installations of HVAC systemsJob Requirements: 5 + years of formal management experienceContinues improvement mindsetP&L experienceDirect experience working with customers and problem-solvingAbility to make sound decisions and solve problems involving varied levels of complexity, ambiguity, and riskStrong leadership skillsStrong communication skills - both written and oralExperience using modern technologyMicrosoft Office SuiteCustomer Database experienceQuickBooksHVAC industry experience desired but not requiredBachelor's degree or higher education in Engineer, Business Administration or similar vocation desiredValid driver's license and insurable driving recordWe are an Equal Opportunity EmployerHumility: Actively pursues learning and improvement, values input from others, and demonstrates openness to acknowledging and learning from mistakes.Coachability: Possesses a keen desire and capability to acquire new knowledge and skills.Caring: Demonstrates a strong commitment to their work, displaying kindness and support towards colleagues and peers.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.