Evolve Consulting Co.
Ottawa, ON
Posted 21 days ago
Job Details:
$95,000 - $105,000 / year
Full-time
Management
Director of OperationsRole Summary
As the organization continues to grow, we are seeking a Director of Operations to lead day-to-day operations, strengthen team accountability, drive operational excellence, and support the business through its next phase of growth. This is a newly created leadership role reporting directly to ownership. The successful candidate will oversee multiple departments including project management, estimating, administration, accounting support, and compliance.
We are looking for a hands-on operational leader who can effectively manage people, processes, and performance while fostering a culture of teamwork, accountability, and continuous improvement.
Skills & Qualifications- 10+ years of experience in restoration, construction, or a related project-based industry
- 7+ years of leadership experience managing teams and operational functions
- Strong understanding of restoration and construction operations
- Experience overseeing project management, estimating, administration, and compliance functions
- Proven ability to lead teams, improve performance, and implement accountability measures
- Experience managing budgets, forecasts, and operational KPIs
- Experience working within EOS (Entrepreneurial Operating System) environments is considered an asset
- General understanding of Xactimate, XactAnalysis, Encircle, and accounting software platforms
- Strong leadership, coaching, and team development skills
- Ability to build trust and credibility with leadership and staff
- Strong problem-solving, organizational, and decision-making abilities
- Excellent communication and interpersonal skills
- Open to technology, automation, and process improvement initiatives
- Respectful, confident, and collaborative leadership style
- Demonstrated ability to manage change and drive operational improvements
- Strong follow-through and commitment to execution
- Oversee the day-to-day operations of the business and ensure all departments are operating efficiently
- Lead and support project management, estimating, administration, accounting support, and compliance teams
- Establish and monitor operational KPIs and accountability measures
- Manage and support EOS processes, scorecards, and leadership meetings
- Develop and implement operational procedures and best practices
- Work closely with ownership to execute strategic initiatives and business objectives
- Assist in the development and management of annual budgets and operational forecasts
- Monitor departmental performance and implement improvement plans where necessary
- Support the onboarding of new customers and ensure proper operational execution
- Build and maintain strong relationships with customers, insurance partners, and key stakeholders
- Resolve escalated customer issues while ensuring positive outcomes
- Drive operational improvements, efficiency, profitability, and technology adoption
- Recruit, coach, and develop high-performing teams while fostering collaboration and accountability
- Ensure compliance with company policies, procedures, and operational standards
- Promote a culture of continuous improvement, teamwork, and results
Annual Salary: $95,000 – $105,000
- Competitive salary based on experience
- Performance bonus based on company and operational KPIs
- Comprehensive health, dental, and vision benefits
- Company phone and computer provided
- Mileage reimbursement for business-related travel
- Opportunity to join a growing organization and make a significant impact on its future success
- Full-time, Monday to Friday
- In-office position
- Occasional local travel for customer meetings and business requirements
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Frequently Asked Questions
The role is Director of Operations based in Ottawa, ON, and is a full-time, in-office position.
You will oversee day-to-day operations and lead project management, estimating, administration, accounting support, and compliance teams, while developing procedures, monitoring KPIs, and supporting strategic initiatives.
The annual salary is $95,000.00–$105,000.00, with a performance bonus based on company and operational KPIs.
This is a full-time, Monday to Friday, in-office position with occasional local travel for customer meetings and business requirements.
Candidates should have 10+ years in restoration, construction, or a related project-based industry, 7+ years of leadership experience, and experience overseeing project management, estimating, administration, and compliance.
Benefits include comprehensive health, dental, and vision coverage, plus a company phone and computer, mileage reimbursement, and an opportunity to impact a growing organization.
The role focuses on driving operational excellence, implementing accountability measures, managing budgets and KPIs, and fostering a culture of continuous improvement and collaboration.
