Technical Service Advisor/Technician

WORKFORCE Staffing Solutions - 35 Jobs

Surrey, BC

Posted yesterday

Job Details:

Full-time

Entry Level

Looking for a role that offers the perfect mix of hands-on mechanical troubleshooting and strategic service management? Our client is a high-growth, industry-leading industrial equipment provider in Vancouver seeking a dynamic Technical Service Advisor/Technician to help shape the future of their operations.

This is not a behind-the-desk roleyou will be an active member of a national service team, working alongside technicians to drive customer satisfaction.

What Youll Be Doing

Hands-on Expertise: Serve as the go-to technical resource for electrical, hydraulic, and mechanical equipment repairs.
Operational Strategy: Manage the end-to-end service lifecycle, from diagnostic troubleshooting and parts procurement through to final invoicing and work order closure.
Client Relations: Communicate directly with equipment owners for authorizations and maintain strong business relationships with current and prospective customers.
Leadership & Growth: Take responsibility for monthly and annual operational KPIs, with a seat at the decision-making table to help influence the company's direction.

What You Bring to the Table

Management Experience: 3+ years of experience in a service management or supervisory role, paired with a post-secondary diploma or degree.
Technical Aptitude: Strong skills inspecting, diagnosing, and repairing complex faults in heavy mechanical components, hydraulic systems, and electronics.
Business Acumen: An organized, strategic thinker with the ability to prioritize tasks and utilize technical manuals effectively.
Software Savvy: Proficient with Microsoft Office, with ERP experience (SAP proficiency is a major asset).
Licensing: A valid drivers license (a commercial or heavy vehicle license class is an asset).

Why Youll Love It Here

Beyond a competitive salary, they offer a company-sponsored pension matching program, a complete benefits package, and genuine career advancement opportunities. Extensive hands-on equipment and OEM training will be provided to ensure your success.

#Automotive jobs

Apply Now

Save

Share This Job:

Frequently Asked Questions

What type of role is the Technical Service Advisor/Technician position and where is it located?

This is a full-time position based in Surrey, BC, involving hands-on technical work and service management within an industrial equipment provider's national service team.

What are the main responsibilities of this Technical Service Advisor/Technician role?

You will be the technical resource for electrical, hydraulic, and mechanical repairs, manage the end-to-end service lifecycle from diagnostics to invoicing, communicate with equipment owners for authorizations, and contribute to monthly and annual operational KPIs.

What qualifications and experience are required for this job?

They require 3+ years of experience in a service management or supervisory role, a post-secondary diploma or degree, and strong skills in diagnosing and repairing complex faults in heavy mechanical components, hydraulics, and electronics.

What software and tools should I be proficient in for this role?

Proficiency in Microsoft Office is expected, and experience with ERP systems is a major asset, with SAP mentioned as particularly advantageous.

Is there any licensing required for this position?

A valid driver's license is required, with a commercial or heavy vehicle license class considered an asset.

What kind of training and career growth can I expect?

Extensive hands-on equipment and OEM training will be provided to ensure success, along with genuine career advancement opportunities.

What does the role emphasize in terms of teamwork and interactions with customers?

You will work as part of a national service team, communicating directly with equipment owners for authorizations and maintaining strong relationships with current and prospective customers.