IT Systems & Support Specialist - Project-Based - TORONTO

IT Systems & Support Specialist - Project-Based - TORONTO

Job Type: Monday – Friday on a Hybrid work model (3 days onsite)
Duration: 2 months fixed term
Salary Range: 18-20$ per hour
Experience Level: Entry Level (0–1 Years)
Location: Toronto, ONStart Date: ASAP
Reporting To: IT Service Delivery Manager

Job purpose:

The IT Systems & Support Specialist Co-op will support Goway's IT team in delivering end-user technology services, device deployment initiatives, and Microsoft cloud migration projects. This role will primarily focus on laptop rollouts, user migrations from Active Directory to Microsoft Entra ID (Azure AD), and the secure migration of user data, applications, and settings to modern cloud-based platforms.

This is an excellent opportunity for new graduates, short-term contractors, or Co-op students who are also eligible to seek hands-on experience with Microsoft 365, Intune, Defender, and Entra ID (Azure AD) while developing practical skills in endpoint management, IT service delivery, asset management, and technical support within a global enterprise environment.

What will be your key responsibilities

• Support laptop deployment, device refresh initiatives, and user migrations to Microsoft Entra ID (Azure AD).
• Back up, migrate, and restore user data, profiles, applications, and settings using Microsoft 365 and OneDrive.
• Assist with device enrollment, configuration, compliance, and security management through Microsoft Intune and Microsoft Defender.
• Provide first-level IT support, including password resets, login assistance, ticket management, and basic troubleshooting.
• Assist with IT asset management, inventory audits, data cleanup, and documentation updates.
• Deliver excellent customer service while supporting end users during technology rollouts and day-to-day IT operations.
• Perform other duties and projects as assigned.

What are we looking for

• Support laptop deployment, device refresh initiatives, and user migrations to Microsoft Entra ID (Azure AD).
• Back up, migrate, and restore user data, profiles, applications, and settings using Microsoft 365 and OneDrive.
• Assist with device enrollment, configuration, compliance, and security management through Microsoft Intune and Microsoft Defender.
• Provide first-level IT support, including password resets, login assistance, ticket management, and basic troubleshooting.
• Assist with IT asset management, inventory audits, data cleanup, and documentation updates.
• Deliver excellent customer service while supporting end users during technology rollouts and day-to-day IT operations.
• Perform other duties and projects as assigned.
• Preferred Certifications
• CompTIA A+
• Microsoft Certified: Azure Fundamentals (AZ-900)
• Microsoft 365 Fundamentals (MS-900)
• Soft Skills
• Strong analytical and problem-solving abilities
• Demonstrated ability to work independently and collaboratively within a team environment
• Customer-focused mindset with a proactive and service-oriented attitude
• Excellent time management and organizational skills, with the ability to prioritize competing demands

Soft Skills

• Strong analytical and problem-solving abilities
• Demonstrated ability to work independently and collaboratively within a team environment
• Customer-focused mindset with a proactive and service-oriented attitude
• Excellent time management and organizational skills, with the ability to prioritize competing demands

What can you expect from Goway?

Imagine working for a company where your career feels like an adventure. At Goway, you'll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Our commitment to professional growth means you'll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you'll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you'll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant's interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:

If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

Recruitment scams & fraud warning:

Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway

Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We're united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.