Member Service Representative

Member Service Representative

Branch Location:Tignish, PE

At Provincial Credit Union, were more than a financial institution - were a people-first, purpose-driven organization, proudly recognized as one ofCanadas Top 100 Employers for 2026. Were on a mission to provide trusted financial advice, education, and planning that empowers Islanders to thrive.

When you join us, youll become part of a supportive, innovative team thats passionate about delivering exceptional member experiences and making a real impact in our communities. If youre ready togrow your career while helping others grow their financial future,wed love to meet you.

What Youll Do:

• Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions.
• Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
• Maintain professional and technical knowledge of the position by completing training and development in all associated risk andcash management guidelines as provided.
  

What You Have:

Required Education and Experience

• High School Diploma
• Demonstrated experience and eagerness to provide superior customer service
  

Skills and Abilities

• Experience and eagerness to provide superior customer service.
• Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
• Professional manner and poise, and sensitivity in dealing with confidential information and materials.
• Excellent verbal and written communication skills.
• Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

Why Youll Love It Here:

We believe our employees deserve the same outstanding care we give our members. Thats why we offer:

• A People-First Culture:Join a supportive team that values collaboration, positivity, and community impact.
• Competitive Pay & Bonus Program:Market-aligned salary plus the opportunity for annual bonuses.
• Comprehensive Benefits:Health and dental coverage, sick time, and a Defined Contribution Pension Plan & Group Retirement Savings Plan with up to 9% employer contribution.
• Work-Life Balance:Three weeks vacation to start, plus four personal days and two volunteer days each year.
• Career Growth:Tuition reimbursement, training opportunities, and career progression pathways.
• Extra Perks:Annual fitness and clothing allowance, reduced employee loan and mortgage rates, and no service fees on banking transactions.
• Salary Range:$45,870 - $50,967.

Additional Information

• Bondability Requirement:Candidates must be bondable under a fidelity bond policy (includes a criminal and credit check).
• Closing Date:June 6th, 2026.

Diversity & Inclusion

At Provincial Credit Union, were committed to creating an inclusive and equitable workplace. We welcome applications from all qualified individuals, and accommodations are available throughout the recruitment process.