Technical Support Representative - Work from Home

The Opportunity
Description

As aTechnical Support Representative, you willprovide first-level technical support and customer service solutions for clientproducts. You won't just answer calls — you'll guide customers throughsolutions, build trust, and take ownership of the entire customer experience.

This fully remoteTechnical Support Representativeopportunityis open to candidates residing inManitoba, Saskatchewan, Nova Scotia,or New Brunswick. If you are passionate about customers, confidenttroubleshooting technical issues, and thrive in a structured remoteenvironment, this contract opportunity could be the right fit for you.

What You'll Do as a Technical Support Representative

You will:

• Provide first-level technical support and customer service for client products
• Troubleshoot and resolve technical issues using established diagnostic tools and procedures
• Deliver empathetic, solution-focused call handling while actively listening to customer concerns
• Accurately document interactions using electronic documentation systems
• Coordinate with internal teams to ensure timely and complete resolution
• Schedule service calls and follow up to ensure customer satisfaction

Every interaction is an opportunity to create a positiveexperience. Your ability to adapt your communication style, read verbal cues,and provide reassurance will directly impact customer loyalty.

Why This Role Stands Out

Even as a 3-month contract, thisTechnical SupportRepresentativerole offers:

• Competitive hourly compensation
• Fully remote work environment
• Structured training and support
• Opportunity to gain experience in medical/technical device support
• Potential contract extension based on performance and business needs

This is an opportunity to sharpen your technicaltroubleshooting skills while making a real difference for customers who rely onthese products.

Work Environment & Expectations

This is a remote work-from-home position. You must resideinManitoba, Saskatchewan, Nova Scotia, or New Brunswickandmaintain a secure, distraction-free workspace with hardwired internet access.

Experience Required for Your Success

Requirements:

• Associate's degree or certification from an accredited program for technical and/or clinical education required
• 2 years in a technical or clinical/medical-based device support role.
• Experience with the use of electronic documentation systems required.
• Previous contact center experience is an asset
• Working knowledge of Microsoft Office applications including Outlook, Word & Excel preferred
• Excellent communication/comprehension skills
• Ability to type 30 wpm and successfully pass our language/grammar screening
• Excellent home internet hardwired – Wi-Fi connections are not permitted

Nice to Have:

• Previous contact center experience
• Working knowledge of Microsoft Office (Outlook, Word, Excel)

Company DescriptionIn Canada, TP's local leadership team delivers innovative customer experience (CX) solutions that are tailored to the local market and powered by global best practices, With omnichannel expertise, multilingual support, and vertical market focus, our delivery centres across Canada and worldwide help the most recognized brands create seamless, human-centred customer experiences. Our strength lies not just in service delivery, but in helping organizations transform through advanced analytics, transformation consulting, and AI-powered digital CX solutions.
As a people-first organization with one of the industry's lowest turnover rates, our focus on people enables us to build lasting partnerships with employees, clients, and communities alike. Our dedicated Canadian leadership team combines world-class expertise with a collaborative, flexible approach supporting diverse industries, ensuring our clients can scale with confidence.Company DescriptionIn Canada, TP's local leadership team delivers innovative customer experience (CX) solutions that are tailored to the local market and powered by global best practices, With omnichannel expertise, multilingual support, and vertical market focus, our delivery centres across Canada and worldwide help the most recognized brands create seamless, human-centred customer experiences. Our strength lies not just in service delivery, but in helping organizations transform through advanced analytics, transformation consulting, and AI-powered digital CX solutions.As a people-first organization with one of the industry's lowest turnover rates, our focus on people enables us to build lasting partnerships with employees, clients, and communities alike. Our dedicated Canadian leadership team combines world-class expertise with a collaborative, flexible approach supporting diverse industries, ensuring our clients can scale with confidence.