Office Administrator

MMi Electrical Services Inc. | St. Albert, AB (in office)
About MMi Electrical

MMi Electrical Services Inc. is a trusted, community-focused electrical service and repair company serving the greater Edmonton area. Built on Integrity, Accountability, and a Givers Gain mindset, we are known for exceptional customer service, strong team culture, and outstanding reviews.

Our mission is simple: go above and beyond for our customers while creating a positive, supportive environment for our team.

✔ Stable, growing local company
✔ Supportive leadership and team-first culture
✔ Hybrid role (office + work-from-home flexibility)
✔ Opportunity to grow into a full-time, long-term position
✔ Hands-on role with real impact on operations and customer experience

As our Office Administrator, you'll be one of the first points of contact for our customers and a key support to our operations, technicians, and management team.

You'll play a critical role in:

• Creating outstanding first impressions

• Keeping schedules running smoothly

• Supporting light accounting and reporting

• Helping the business grow through organization, follow-ups, and process improvement

This role is ideal for someone who enjoys variety, responsibility, and working with people, and who takes pride in being dependable and detail-oriented.

• Answer incoming calls promptly and professionally (before the third ring)

• Book, schedule, and coordinate service and maintenance calls

• Communicate schedule changes proactively to customers

• Dispatch and support field technicians for efficient daily operations

• Debrief technicians after calls and ensure payments are collected

• Support marketing efforts (Google reviews, outbound customer follow-ups)

• Assist with accounts payable/receivable and basic bookkeeping (QuickBooks)

• Scan and categorize invoices and financial documents

• Track and compile operational KPIs and performance reports

• Help develop and improve internal systems and processes

• 1–2 years of relevant administrative or office experience

• Strong customer service and phone etiquette

• Excellent written and verbal communication skills

• Comfortable working independently and as part of a team

• Highly organized, detail-oriented, and able to multitask

• Proficient with Microsoft Word, Excel, and email systems

• Basic QuickBooks knowledge (preferred, not required)

• Knowledge of bookkeeping

• Willingness to learn and grow with the company

• Valid driver's license

• Ability to pass a background check

• Business casual dress code

• Office-based

• Frequent phone and computer use

• Competitive Compensation with room to grow as the business grows

• Benefits

• Stable and secure employment with great business owners

• Positive, respectful, team-oriented workplace