Service Dispatch & Operations Coordinator

Service Dispatch & Operations Coordinator
We are seeking an experienced Service Dispatch & Operations Coordinator to support a fast-paced field service operation. This role is responsible for coordinating field personnel, managing service schedules, and ensuring efficient execution of daily operational activities.
The position serves as a key coordination point between field teams and internal stakeholders, ensuring work is scheduled, tracked, and completed accurately and on time.
Key Responsibilities

• Schedule and coordinate field personnel for service and project-based work
• Manage daily and forward scheduling to optimize resource allocation
• Create, update, and maintain work orders within internal systems
• Communicate assignments, updates, and changes to field teams in real time
• Monitor active work throughout the day and adjust schedules as required
• Support field staff with documentation, system access, and operational issues
• Coordinate materials, parts, and logistics to support job completion
• Track job progress, completion status, and schedule adherence
• Assist with basic operational reporting and performance tracking
• Support data accuracy across scheduling, work orders, and time tracking
• Maintain clear communication with internal teams regarding operational updates
• Provide general administrative and coordination support as required

Required Experience

• Minimum 5+ years in:
  • Service dispatching
  • Field service coordination
  • Scheduling or operations support in a service environment
• Experience working in a fast-paced, multi-tasking operational setting
• Strong ERP or work order system experience (similar platforms acceptable)
• Intermediate Microsoft Excel proficiency
• Experience supporting mobile or field-based teams

Preferred Experience

• Background in field service, maintenance, or industrial operations environments
• Exposure to workforce scheduling, routing, or service coordination
• Experience managing competing priorities in real-time operational settings
• Familiarity with operational tracking, reporting, or performance metrics

Skills & Competencies

• Strong organizational and prioritization skills
• Ability to manage shifting priorities in a time-sensitive environment
• Clear and professional communication with field and office teams
• High attention to detail in scheduling and data accuracy
• Problem-solving mindset with a proactive approach
• Ability to work independently within established processes
• Strong sense of urgency and accountability

Compensation & Benefits

• Competitive base salary based on experience
• Performance-based bonus program
• Comprehensive benefits package
• Pension/retirement savings plan with employer contribution
• Full-time weekday schedule (day shift)
• Onsite role

Additional InformationThis is a confidential search for a key operational coordination role within a service-based environment. The successful candidate will play a critical role in ensuring efficient coordination between field teams and internal operations while supporting overall service delivery performance.
If interested, please email resume to Ireneh Omere ([email protected]). Please note that only suitable will be contacted.
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