Bilingual Technical Support Specialist
TP-Link - 7 Jobs
Richmond Hill, ON
Posted 21 days ago
Job Details:
Full-time
Entry Level
Job Title: Technical Support Specialist (Bilingual) Location: Richmond Hill, Ontario Employment Type: Full-Time, Permanent Job Description: We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance. Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh) Additional Information: * This is a full-time job position Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.
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Frequently Asked Questions
The position is based in Richmond Hill, ON and is a full-time, permanent role.
Strong French and English skills, both written and verbal, are required.
Provide direct technical web and telephone support, perform basic troubleshooting on networking products, analyze customer network information, and follow up to ensure case closure.
Experience in a technical support role in networking/security, strong understanding of SOHO/SMB networking, TCP/IP knowledge, and familiarity with WiFi technologies are preferred.
Salary information is listed as N/A; the posting does not provide a pay figure.
TP-Link Canada Inc. is the employer, and the posting notes that only selected applicants will be contacted for an interview.
Strong troubleshooting and problem-solving skills, call center experience, and the ability to manage customer communications until case closure are highlighted.
