PMO Tools & Process Optimization Specialist

We are looking for a PMO Tools & Process Optimization Specialist to support a dynamic Project Management Office (PMO). This role plays a key part in improving operational efficiency by leveraging expertise in Jira, Confluence, Tableau, Service Desk, and SharePoint. The right candidate will be passionate about streamlining processes, implementing best practices, and enabling continuous improvement across teams.

Tool Administration & Optimization

• Act as the subject matter expert for Jira, Confluence, Tableau, Service Desk, and SharePoint.
  

• Configure, design, and maintain workflows, dashboards, and reporting structures to improve efficiency and visibility.
  

• Implement automation and integrations to reduce manual effort and enhance productivity.
  

Process Improvement

• Assess and optimize existing workflows, ensuring alignment with governance standards.
  

• Standardize project tracking, reporting, and documentation across teams using PMO tools.
  

• Develop templates, guidelines, and best practices to drive consistency.
  

Data & Reporting

• Build and maintain interactive dashboards and performance reports in Tableau and Jira for leadership visibility.
  

• Track and communicate metrics such as project status, resource allocation, and issue management.
  

Training & Support

• Provide end-user training and documentation for PMO tools.
  

• Serve as the first point of contact for tool-related support, enhancements, and troubleshooting.
  

Required Skills & Experience

• 5+ years of experience within a PMO or similar environment.
  

• Advanced knowledge of Jira administration, Confluence, Tableau, Service Desk, and SharePoint.
  

• Demonstrated success in process optimization and automation.
  

• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid).
  

• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
  

Preferred Skills

• Experience with tool integrations and APIs (e.g., Jira–Confluence–Tableau connectors).
  

• Familiarity with IT Service Management (ITSM) frameworks.
  

• Strong communication and stakeholder engagement abilities.