Logistics Administrator

Our supply chain client in the Mississauga area is looking for a Logistics Assistant to join their team.
This role is hybrid and a contract to permanent opportunity, starting on an one month contract.
Pay rate: $20/hour.
Hours: Monday to Friday 8:30am-5:30pm.
Duties and Responsibilities

• Assist in resolving administrative issues, including ensuring spreadsheets are balanced by order to prevent missed revenue.
• Work closely with the reverse logistics team (returns) to monitor and respond to emails in a timely manner.
• Collect Bills of Lading (BOLs), Proof of Delivery (PODs), and other required documentation to support both the client and transportation team.
• Provide comprehensive administrative support to the Transportation management team.
• Track and trace orders to ensure successful and timely delivery.
• Assist with various tasks related to the above responsibilities, as assigned periodically.
• Support operations management by helping implement programs and policies that enhance efficiency, reduce costs, and improve the overall customer service experience.
• Maintain positive working relationships with service providers and internal stakeholders by responding promptly to inquiries and complaints.
• Serve as a liaison between service providers, customer service, warehouse teams, and the office, handling account administration and resolving service or operational issues, while escalating concerns to Operations management when necessary.
• Assist with the claims process, including the investigation and analysis of damages, processing claims intents, and working with hubs to prevent future claims.
• Maintain detailed spreadsheets tracking claims across hubs and manage the Carrier Claims process by notifying carriers.
• Update Airtable daily to reflect the current status of claims.
• Foster harmonious working relationships with internal team members.
• Perform other related tasks as needed.

Qualifications

• Diploma or degree in Business Administration, Logistics, or a related field preferred.
• Minimum 2-3 years of experience in administrative roles, preferably in logistics, transportation, or operations.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with Airtable and other transportation or logistics software is an asset.
• Strong verbal and written communication skills, with the ability to maintain positive relationships with stakeholders.
• Excellent organizational skills with a keen eye for detail in documentation, tracking, and managing claims processes.
• Ability to effectively investigate and resolve issues, escalating when necessary, and providing timely solutions.
• Demonstrated ability to work collaboratively with cross-functional teams, including reverse logistics, customer service, and warehouse operations.
• Flexibility to handle varied responsibilities and adapt to changing priorities as assigned by management.
• A strong dedication to improving the customer service experience and handling client-related inquiries with professionalism.

Company DescriptionAltis Recruitment represents the nation's top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.Company DescriptionAltis Recruitment represents the nation's top talent for contract, temporary and permanent work within the areas of: Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.