Customer Service Warehouse Associate

Customer Service Warehouse Associate (Forklift Required) Location: Mississauga, Ontario Employment Type: Full Time 2:30pm to 11:00pm About the Role: We are seeking a motivated and confident Customer Service Warehouse Associate to join our dynamic team. This role is a key part of our warehouse operations, requiring strong customer service skills as well as hands-on material handling experience. Candidates must be comfortable working in cold storage at times and operating warehouse equipment such as Raymond Reach forklifts, dock stocker, and walkie. Role Breakdown: 70% Customer Service: Liaising with customers, drivers, and carriers; handling orders and inquiries. 30% Material Handling: Operating forklifts, managing inventory, and performing warehouse duties. Key Responsibilities: Work closely with the Facility Manager, Supervisors, and Warehouse Personnel. Liaise with customers via email and phone, ensuring a positive customer experience. Interact with drivers/carriers for pick-up and delivery scheduling. Compile and maintain records in the warehouse management system, including type and quantity of products, materials, equipment, and supplies. Process receipts and QA documentation in the warehouse management system. Generate inventory reports and perform cycle counts, investigating and reporting discrepancies. Release orders in the system for warehouse personnel execution. Sign in/out carrier drivers and process courier/sample orders. Generate order paperwork, bills of lading, and process returns/damages. Participate in corporate safety initiatives. Allocate and process inventory transactions for co-pack/re-pack operations. Maintain hard copy records of receipts, shipments, and product paperwork. Complete weekly and monthly system invoicing reports. Generate warehouse productivity reports for review with the Facility Manager. Qualifications: Prior experience in customer service and/or warehouse/logistics environment. Strong customer service mindset with excellent verbal and written communication skills. Confident, detail-oriented, and able to problem-solve in a fast-paced environment. Strong organizational skills and ability to prioritize multiple tasks. Ability to work collaboratively with a team. Proficiency in Microsoft Office and warehouse/data entry software. Forklift experience (Raymond Reach), dock stocker, and walkie operation required. Comfortable working in cold storage environments as needed. APPLY TODAY FOR THIS GREAT FULL TIME JOB OPPORTUNITY! Apply directly to this position with your resume as a Word Document or PDF (other formats will cause an error). If you would rather apply by e-mail, you can email your resume to [email protected] and the Swing Reach position in the subject line. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position. If you would like more information on how to apply you can call 416-637-2351 Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.