Ainsworth Inc. - 57 Jobs
Surrey, BC
Job Details:
Benefits:
Job Summary:
The Contract Administrator is an all-encompassing role which supports branch contracts by maintaining and processing administrative operations. The incumbent must be able to work independently and as part of a larger team as well as working to ensure back-office processes are executed with excellence to maximize profitability through the contract process and by meeting and exceeding customer KPIs.Key Responsibilities
- Support Service Leadership to minimize risks and support the growth potential of all new and existing contracts.
- Communicate and coordinate with all members of the sales team as well as Service Management for contract compliance, escalation and/or follow up.
- Review documents and ensure contract compliance and financial commitments are met.
- Proactively manage branch performance through communication with customers.
- Ensure contracts are administered according to contract, company procedures and company policies.
- Control company's risks and proactively resolve contract issues.
- Be the point of contact between the sales team and the service team.
- Participate in the kick-off meeting and taking and distributing the meeting minutes.
- Open Work Orders to accommodate the PM repair recommendations.
- Review the profitability reports.
- Chair the monthly progress meetings and respond according to the meeting discoveries and feedback.
- Communicate and evaluate the customer experience through customer communication and questionnaires.
- Perform other duties as assigned by Management.
Qualifications:
- Undergraduate degree in Business Administration or equivalent experience.
- Significant experience with high-volume contract administration role, and to multi-task, prioritize and work to tight timelines
- Intermediate proficiency in the Microsoft Office Suite (Outlook, Word, Excel, Teams, and Power Point)
- Applied knowledge of contract structures, terms, and conditions.
- Analytical and problem-solving skills with a high attention to details.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Excellent written and verbal communication and the ability to document information and instructions