Client Care Manager

Position Overview

The Client Care Manger supports the leasing and property management team by coordinating leasing activities, maintaining accurate records, and ensuring a smooth leasing process for prospective and current tenants. This role acts as a liaison between residents, community specialists, and property management to ensure timely communication and high-quality customer service and provides robust support to the team.

Primary Responsibilities:

• Respond to inquiries from prospective residents via phone, email, or in person.

• Schedule property tours and assist with showing available units when needed.

• Process rental applications, verify background and credit information, and communicate approval or denial decisions.

• Prepare lease agreements, renewal documents, and other leasing-related paperwork.

• Maintain accurate and up-to-date records in leasing management systems.

• Assist with marketing vacant properties through listings, flyers, and online platforms.

• Coordinate move-ins and move-outs, ensuring necessary documentation and inspections are completed.

• Supervise and mentor Community Specialists and report directly to the Residential Leasing Manager.

• Provide exceptional customer service to residents addressing questions and concerns promptly.

• Compile daily, weekly, monthly, quarterly occupancy reports with accuracy.

• Collaborate with property/leasing managers and maintenance teams to resolve tenant issues or unit readiness concerns.

• Monitor lease expirations and assist with renewal efforts to reduce vacancy rates with the focus on resident retention.

• Process N9, lease takeovers and sublet paperwork.

• Effectively partner with our commercial tenants and manage a property perks program and facilitate cross promotions.

Requirements:

• High school diploma or equivalent (bachelor's degree preferred).

• Previous experience in leasing, property management, or administrative support is mandatory.

• Strong organizational and multitasking skills.

• Excellent written and verbal communication.

• Strong sales and client support background.

• Proficiency in Microsoft Office and property management software (e.g., Yardi, AppFolio, RealPage).

• Ability to work independently and as part of a team.

Work Environment:

• Office-based with some property visits as needed.

• May require occasional evening or weekend availability depending on property hours.

• Occasional special event/tenting coordination.

• Wiliness to change workstations as property needs change.

Benefits:

• Comprehensive Health and Dental plan

• RRSP Matching

• Continuous Learning Program

• Career advancement opportunities

• Employee Assistance Program