Assistant Leasing Manager

Job title:

Assistant Leasing Manager

Location:

Kitchener, On

Terms:

Full Time

Department/Division:

PMI Properties

Reports to:

Leasing Manager

About us:

At PMI Group, we believe everyone deserves the opportunity to have a place to call home. We are more than builders. We are community shapers. Our imaginative approach incorporates fresh thinking, grounded in a philosophy of collaboration and transparency. Our progressive properties are modern in their styling but will stand the test of time, house generations to come, and are raising the standard of what it means to build attainable housing. Every project, every detail, every partnership is overseen by our accomplished team of professionals and trade partners, who take pride in building beautiful, quality communities. The PMI Group of Companies is comprised of 3 companies

• PMI Inc- Development & Head Office

• PMI Build LP - Our construction Division

• PMI Properties Inc - Our Property Management Division

About the role:

As theAssistant Leasing Manager, youll play a key role in shaping the tenant experience and driving growth within our portfolio. Youll build and nurture relationships with both prospective and existing tenants supporting everything from market growth and lease signings to tenant relations and brand visibility.

Youll alsolead a small team of Leasing Agents (aka Accommodation Consultants), providing guidance, motivation, and support to help them reach and exceed performance goals and targets. This is a great opportunity for someone who enjoys relationship-building, mentoring others, and contributing to the success of a growing brand.

You willreport directly to the Leasing Manager and collaborate closely with other members of the property management and marketing teams to deliver an exceptional leasing experience.

What you will do:

Leasing Administration & Compliance

• Manage lease documentation, ensuring accuracy and compliance through regular document audits.
• Oversee Lease Takeover, Unit Transfer, and Lease Extension cases, ensuring timely execution and adherence to Landlord and Tenant Board (LTB) standards.
• Process Key Deposit returns in compliance with the Residential Tenancies Act (RTA) and LTB requirements, maintaining accurate records of deposits and deductions.
• Prepare, issue, and manage Landlord and Tenant Board notices, including but not limited to termination notices.
• Support case management activities, including reviewing files, maintaining records, and following up to ensure timely resolution.

Tenant & Community Relations

• Respond promptly to tenant inquiries and facilitate resolution of concerns in a professional and timely manner.
• Provide prospective tenants with accurate information on property features, pricing, lease terms, and application procedures.
• Promote a sense of community through tenant engagement initiatives and support programs designed to improve resident retention.
• Coordinate with the Social Media Specialist to contribute relevant content for the monthly tenant newsletter.

Marketing & Events

• Promote PMI Properties rental events via social media channels and international listing platforms.
• Assist Leasing Managers with the creation, planning, and facilitation of open house events.
• Maintain knowledge of community demographics, amenities, and local businesses to effectively market PMIs building locations.

Team Support & Leadership

• Oversee, train, and provide direction to leasing team members, assigning tasks and monitoring performance.
• Support Leasing Agents in client interactions, ensuring consistency and professionalism throughout the leasing process.
• Maintain accurate daily traffic logs and follow-up records, cross-referencing digitalized physical records.

CRM Operations & Testing

• Oversee the effective use of the CRM system by monitoring day-to-day operations, identifying opportunities for improvement, and ensuring data accuracy.
• Support CRM testing and implementation of new features to streamline leasing processes and strengthen team performance.

Accounting & Collections

• Collaborate with the accounting team to collect outstanding tenant balances.
• Ensure proper tracking and reconciliation of payments, deposits, and refunds.
• Accounting Collaboration
• Respond to accounting-related inquiries from tenants and internal staff, providing accurate information and timely follow-up.
• Coordinate with the accounting team to review, clarify, and support resolution of financial matters related to leasing and tenant accounts.

General Duties:

Performs additional duties as needed to support the overall property management objectives.

Our Values:

• We are imaginative
• We are progressive
• We are accomplished
• We are welcoming

What you bring, Competencies:

• You are Entrepreneurial
• You are Accountable
• You are Collaborative and Build Relationships
• You Demonstrate high levels of customer service and professionalism
• You are Open and Transparent
• You have a Process Disciplined Mindset
• You are Adaptive to Change and Embrace Technology

What you bring Skills and Qualifications:

• Bachelor's degree in related field, or 3 years experience.
• Excellent verbal and written communication skills
• Highly organized and able to work with minimal supervision.
• Ability to work independently as well as in a team environment.
• Ability to multitask, detail oriented and possess good problem solving and analytical skills.
• Always represent the company in a professional manner.
• Portray a positive attitude towards potential and existing tenants.
• Able to work within a flexible schedule including weekends.
• Knowledge of the local student housing market an asset.
• Reliable method of transportation (preferably a car) to get to the various properties.

What We Offer

• Competitive compensation.
• Additional PTO for every STAT Holiday.
• Flexible Work Environment.
• Hybrid Work model (where applicable)
• Medical, Dental, EAP, RRSP Matching.
• HCSA.
• Tools and Technology to help employees thrive.

Schedule:

• Monday to Friday 8 30 am to 5 pm
• On call as per call priority schedule
• Available for peak periods during evenings and weekends in August and September

Why Join Us

If you are looking for an opportunity to help shape and build new communities as a community shaper, this is the place for you. We are looking for people with similar values and competencies (our DNA). You will be part of many partnerships that are overseen by our accomplished team of professionals and trade partners, who take pride in building beautiful, quality communities. Come join us today.

We are an equal opportunity employer. In accordance with AODA (Accessibility for Ontarians with Disabilities Act, 2005), we will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.We thank all interested applicants. However, we will contact only those candidates to be interviewed.