National Quality Manager

What the position entails:
Are you passionate about driving excellence and embedding quality into everything an organization does?
GeoVerra is seeking a strategic and hands-on National Quality Manager to lead and manage our Quality Management System across Canada. In this role, you'll champion compliance, continuous improvement, and operational excellence and ensure our services consistently exceed industry standards and client expectations. You will play a critical role in shaping and executing our quality strategy at a national level.
If you are a collaborative leader who thrives on influencing change and delivering measurable impact, we want to hear from you.
This hybrid role is available anywhere in Canada, giving you the freedom to work from home and collaborate with teams in our offices across the country.
What you will do:

• Present quality-related content during new hire onboarding sessions, ensuring employees understand standards and best practices.
• Manage operational workflows, including insurance claim and reporting on client satisfaction and digital tool usage.
• Support quality management initiatives, such as full review of RFPs, contracts, and performing other tasks such as monthly QI reporting, quarterly proposal debriefs, and quarterly subcontractor re-evaluation reminders.
• Manage and improve GeoVerra's Quality Management System (QMS) to ensure compliance with industry standards, regulatory requirements, and client expectations.
  • Oversee the QMS framework, provide and maintain all quality-related documentation in a structured, standardized, and in a format optimized for AI integration and automation.
  • Stay up to date with changes in regulations, guidelines, and industry standards affecting the business.
  • Improve the QMS by developing fit-for-purpose documentation and tools and driving process improvements to ensure all functions in the QMS scope are effectively planned, executed, and controlled
  • Act as champion of the QMS, educating and supporting GeoVerra employees in understanding & adoption of the QMS
  • Establish Quality objectives in coordination with the GeoVerra Executive Team
  • Supporting execution of GeoVerra's annual strategic plans
• Designing & managing a program of Checks/Accountability
  • Manage the QMS monitoring program (e.g., project quality check-ins3, conformance checks, etc.)
  • Act as lead for quality oversight across internal project, process, program, and system Quality standards.
  • Manage Quality issues investigation, tracking and reporting
  • Escalate high-risk Quality issues to the COO
  • Host Management Review Meetings
  • Track and report quality metrics (e.g., internal quality check results, issue trends, and improvement actions).
• Project Support
  • Prepare Quality content for proposals and pre-qualifications
  • Prepare project quality plans, when required
  • Support projects when requested by the PM and/or client (e.g., representing Quality on progress meetings, tracking & reporting Quality statistics, acting as client liaison for project quality issues)

What you will bring:

• 5-7 years of experience managing a complex Quality Management System
• Minimum of 5 years auditing experience
• Understanding of ISO 9001 standard
• Tech-savvy and innovative; able to leverage digital tools, automation, and emerging technologies (including AI) to enhance quality processes and workflow efficiencies
• Ability to identify and mitigate operational risks related to quality and compliance.
• High level of proficiency in Microsoft Office
• Geomatics knowledge is an asset
• Quality certification is an asset
• Excellent problem-solving, analytical, and decision-making skills.
• Self-starter; Able to work independently without close supervision
• Excellent communicator (verbal and written); Ability to communicate complex Quality concepts clearly and effectively to both technical and non-technical stakeholders.
• Approachable and collaborative team player, able to interact with all levels of our business and external clients
• Improvement focused & solution driven; Able to impact and influence stakeholders to affect positive change
• Comfortable with change and thrives in a fast-paced, challenging, and complex environment
• Analytical, detailed, organized, logical and thorough
• Motivated, holds themselves to high standards, and takes ownership of projects
• Efficient and effective in a digital environment

What we offer

• Comprehensive benefit package including Health, Dental and Health Spending Account.
• Competitive compensation
• coverage, vacation, wellness days, and RRSP matching contributions.
• Tools and services to support your mental wellness
• Work-life balance
• Growth and advancement opportunities
• Paid professional dues.
• Continuing education and professional development.

As an equal opportunity employer, GeoVerra is dedicated to providing a fair and equitable recruitment and selection process. We welcome and encourage applications from all qualified individuals, irrespective of abilities and background.
We also recognize that the hiring process should be accessible to everyone. If you require any accommodations at any stage of the recruitment process, please don't hesitate to reach out to a member of our talent attraction team at [email protected]. This includes any support you may need during virtual interviews or throughout the hiring journey.
All accommodation requests will be handled with confidentiality and respect.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

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