Customer Service Representative -Currency Exchange

Customer Service Representative (Multi-lingual) for currency exchange

Job Types: Full-time/ part-time

We are looking for a Multilingual Customer Service Representative for our currency exchange division where we provide better than bank exchange rates to our clients. We are committed to providing quality service to the world of currency trading. Customer Service Representative will be responsible for providing exceptional customer service, banking transactions and variety of internal operational tasks.

This is a largely phone and computer-based client service role. This is not a sales role, but previous selling experience is considered a strong asset. The main responsibilities will be to process applications with data, handle incoming customer calls, on-board new customers with data entry and compliance checks, execute currency transactions with customers, and assist management in growth initiatives. You must love speaking on the phone with people and have an excellent command of English both verbal and written. If you are quick with computers (Microsoft Office, Excel, and Word) that would be a plus. You'll be working under a former private equity and investment banker in a fast-paced environment.

Key Responsibilities:

• Buy and sell foreign currency in the form of cash, cheques and wire transfers

• Inform and help clients in person, over the phone, and through email regarding organizational products and services

• Maintain personal and business customer profiles and accounts by accurately collecting, updating and verifying customer information

• Perform banking duties

• Maintain confidentiality and comply with all legal and risk management policies

Requirements:

• University or College degree an asset

• Previous 2-3 years of client service experience

• Strong work ethic

• Strong attention to detail

• Excellent command of English and French & other foreign languages French/ German/Chinese/ Spanish

• Experience with Excel and Word and MS Suite with strong computer skills

• Good with numbers (quick with basic math)

• Excellent customer service skills

• Must be able to talk to customers in a friendly manner for long periods of time.

Preferred:

• Previous 2-3 years of experience in financial services or retail

• Experience in Western Union or Pawn shops or similar Exchange offices preferred

• Familiarity with foreign exchange markets.

• Working availability during weekends

Soft Skills and Cultural Fit

• Excellent interpersonal and communication skills.

• Fluency in English and other languages (multilingual) French/German/Chinese/ Spanish aside to English

• Strong problem-solving abilities, with a customer-first approach.

• A proactive attitude towards learning and professional development.

• Ability to work effectively in a fast-paced, team-oriented environment.

Location: Etobicoke