Chief of Staff

MealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 200+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and aging services streamline their operations, save time, reduce food waste, and meet regulatory requirements, so they can focus on what matters most: improving the quality of patient and resident care.

We're looking for a dynamic and empowering Chief of Staff to join our executive leadership team. Reporting to the CEO, you'll be the strategic partner and trusted advisor to the organization's C-level, ensuring alignment, prioritization, and execution of the most critical initiatives, all while enhancing scalability and translating decisions to coordinated and measurable outcomes.

A day in the life as a Chief of Staff:

• Be the C-level's strategic partner – Serve as primary advisor and thought partner to the CEO and C-level leaders across strategy, operations, and communications and support in board, investor, and cross-functional communication.

• Own executive priorities and planning – Prioritize and manage executive agendas and ensure timely execution of top priorities, drive planning cycles and business rhythms (OKRs, business reviews, board meetings, annual planning), and facilitate executive team meetings; track actions, outcomes, and strategic deliverables

• Lead high-impact initiatives – Lead special projects and strategic programs that span business units and identify and solve operational bottlenecks while streamlining decision-making across the executive team.

• Keep communication flowing – Draft C-level communications, presentations, and executive updates, serving as the connector and information bridge across departments while ensuring clarity of priorities, accountability, and execution discipline.

• Champion culture and change – Help Support cultural initiatives, change-management programs, and internal communication efforts

If the below describe your knowledge, experience and character, this role could be for you:

• I have comprehensive knowledge of corporate governance, financial literacy, legal & regulatory requirements, and business strategy, particularly in SaaS business model fundamentals.

• I gained my knowledge through a Bachelor's Degree in Finance, Economics, Human Resources, Commerce, or equivalent, 5+ years of progressive experience in business strategy, operations, management consulting, corporate planning, or executive support roles, or a combination of both.

• I have 5+ years of experience working with senior executive stakeholders, particularly with the c-suite level.

• I have a strong business acumen, analytical thinking skills, and adept strategic thinking skills that I can easily pair with execution discipline.

• I'm exceptional at organising and prioritizing information, events, and initiatives and can handle confidential and sensitive information with integrity.

• I get most excited about opportunities to demonstrate my adaptability, resourcefulness, and operational rigor.

• I have a proven ability to communicate exceedingly well, thanks in no small part to a high level of emotional intelligence and an ability to influence without authority.

• I'm willing to occasionally travel and have a valid passport and no travel restrictions that limit my ability to cross the border between Canada and the USA (and Vietnam if required ).

• I thrive in an agile environment that is constantly changing and encourages team members to collectively collaborate and communicate

• I love to be directly involved in projects and initiatives that offer continued learning and endless opportunity to express my ideas and build my leadership skills

We know imposter syndrome can be REAL when applying for a new role, but please don't let the confidence gap prevent you from taking a leap and applying for your dream job. Your future self will thank you!

More to love about working at MealSuite:

• We are passionate people that care about others. The heart of what we do comes down to our mission to Deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology. Learn more about what we do here.

• We've built a progressive culture that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve.

• We're growing sustainably. A career with MealSuite offers the innovation and agility of a startup matched with the stability of an established company in a growing industry.

• We take care of our employees too! Here are just a few of the great things we offer:

• Unlimited paid time off – yeah, you read that right! We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
• Healthcare benefits – extended health, vision, dental, and paramedical coverage, critical illness, life and disability insurance, travel medical insurance, and access to Teladoc medical experts.
• Hybrid flexibility – we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.
• Work-life balance – this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
• An inclusive workplace – women account for 53% of our employees and 58% of people leaders.
• Participation in our equity program – we'd love for you to share in MealSuite's success as we continue to grow!
• Opportunities for career development and advancement – we support our employees in pursuing and achieving their professional goals.
• Purposeful work with a positive community impact – more than 90% of our North American employees agree that the company's purpose aligns with their personal values. Learn more about our values at MealSuite.com/Careers.

This role will require you to work in our office located in Cambridge at minimum 2 days a week.

Have we got your attention? Great! Here's what's next:

Apply today with your resume and answers to our application questions.

We'll start reviewing candidates within two weeks of this position being posted and will reach out to you if we'd like to get to know you a bit better. We often get hundreds of applications for our roles (we feel very honoured that so many people are interested!) and try our best to get back to each person. If there's a delay in our response, please don't think we've forgotten about you. We may be taking our time to thoroughly review each candidate before deciding who to interview.

We want to ensure that every qualified individual has an equal opportunity to work with us. If you require accommodation to our application process, please contact [email protected].