Bilingual Customer Service Representative

About Us We are a well-established, international manufacturer and distributor of high-quality interior building products. With our global sourcing power and state-of-art manufacturing facilities, we have built a strong reputation for innovation, reliability, and customer satisfaction for more than three decades. We are currently seeking a Bilingual (French/English) Customer Service Representative to join our growing team. This is a full-time, permanent position offering the opportunity to work in a collaborative, fast-paced, and supportive environment. Are We the Right Fit? We believe that success comes from hiring people with the right attitude, potential, and commitment to teamwork. If you're proactive, detail-oriented, and enjoy helping customers, you may be exactly who we're looking for. We take pride in fostering an inclusive workplace that values collaboration, cultural diversity, and professional growth. The Bilingual Customer Service Representative will be providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer's demand. Responsibilities: * Provide exceptional inbound/outbound customer service to callers in a professional, efficient and courteous manner * Ensure positive client experiences by answering any customer inquiries in a timely and efficient manner * Effectively manage multiple accounts and provides customer support via email and telephone * Resolve client's concerns and identify root causes of issues/dissatisfaction for future improvements * Processes orders in the company ERP system * Build sustainable relationships of trust through open and interactive communication * Collaborate with various departments to ensure customer satisfaction and maximize productivity * Other work as assigned by Customer Service Manager Requirements: * 2-5 years of work experience in a customer service-oriented role * Bilingualism (English and French) is required * Experience using an ERP System is an asset * Outgoing personality, detail-oriented and strong judgment, tact, and diplomacy to handle difficult or challenging clients over the phone and in person * Customer Focused: able to meet and exceed the needs of customers by delivering high-quality service. Able to establish and maintain an effective relationship with customers and gain their trust and respect * Thrive in a fast-paced start-up environment. Naturally curious; you love learning and improving yourself * Proactive problem solving and situational analysis * Extremely punctual, reliable, and organized * Ability to multi-task, prioritize, and manage time effectively Education: * Post-secondary education is an asset Hours: * Onsite : Markham, ON * Monday - Friday (9:00 am - 5:30 pm) Benefits: * Group Benefits Program * Extended health care * Vision care * Dental care * Competitive compensation package * Business Casual dress code * On-site parking * Ongoing learning and development opportunities We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please inform us in your cover letter. We will review applications as they are received and look forward to hearing from you.