Account Manager

The Role:

As an Account Manager, youll play a key role in building strong client relationships and ensuring the smooth delivery of ISIs solutions. You will manage customer accounts with a focus on resolving issues, coordinating releases, and identifying opportunities for improvement. This role requires a mix of technical understanding, P&C Insurance business expertise, and strong communication skills to help clients achieve their goals while supporting ISIs growth.

Key Responsibilities

• Manage and coordinate releases, reviewing deliverables to ensure compliance.
• Understand how enterprise systems integrate and support customer business processes, production workflows, and key pain points.
• Monitor and identify trends in support tickets, recommending actionable improvements.
• Lead planning calls and issue resolution meetings with clients.
• Build credibility with customers by delivering on operational commitments and resolving minor customer concerns.
• Engage key decision makers to support account growth and retention.
• Actively monitor customer tickets and releases, ensuring priority levels are understood and addressed.
• Follow up on unresolved or recurring issues when necessary.
• Lead internal project team meetings and resolve risks escalated by Associate Account Managers.
• Communicate with both internal stakeholders and client-facing industry experts.
• Deliver client-facing presentations, including periodic status reporting.
• Support the professional development of Associate Account Managers by providing structured feedback.

Required Skills & Experience

• Experience: 5 to 7 years in account management, client services, or project delivery, ideally within enterprise software or insurance/financial services.
• Technical Knowledge: Understanding of enterprise systems, integrations, and constraints; ability to model business processes.
• Business Expertise: Familiarity with P&C insurance operations and system workflows.
• Communication: Strong interpersonal and presentation skills, with experience in client-facing discussions.
• Problem-Solving: Ability to analyze support issues, resolve risks, and suggest process improvements.
• Leadership: Experience guiding junior staff and collaborating with cross-functional teams.

Key Performance Indicators (KPIs)

• Achievement of project milestones across delivery.
• Backlog reduction and resolution of client issues.
• Customer satisfaction and retention.
• Alignment of project spend and milestones against plan.
• Revenue targets achieved.

Why Join ISI

At ISI, youll have the opportunity to work closely with leading insurance organizations, contribute to meaningful client solutions, and grow your career in a supportive and dynamic environment.