Executive General Manager - HOTEL

Executive General Manager - HOTEL

Boasting over 400 rooms, our contemporary, upscale Toronto hotel offers exceptional amenities and more than 25,000 sq ft of versatile event space. Perfectly situated near Toronto Airport, we provide personalized touches designed to cater to both business and leisure travelers. Become part of a world-class hospitality organization celebrated for its premier locations, state-of-the-art amenities, exceptional dining experiences, and comprehensive wellness facilities—all designed to cater seamlessly to every guest's unique needs.

If you are a seasoned leader with a passion for delivering unforgettable guest experiences and driving operational excellence? If you're ready to lead, inspire, and take on new challenges, this is your chance to make a meaningful impact while working with a talented team in a vibrant hospitality environment.Why Join Us?Our property is more than a place to stay—it's a destination where memories are made and cherished. We are committed to providing top-notch service and creating an environment where both staff and guests can thrive. As a part of our team, you'll have the opportunity to contribute to a growing brand that prioritizes innovation, collaboration, and exceptional experiences at every turn.Key Responsibilities

• Oversee daily operations to ensure smooth, seamless, and efficient guest experiences from check-in to check-out.
• Develop and implement financial, sales, and operational plans to maximize profitability and revenue growth, meeting and exceeding performance goals.
• Lead, mentor, and inspire a high-performing team, fostering a culture of excellence, innovation, and collaboration.
• Maintain outstanding product quality and meet brand standards across all departments, including housekeeping, food and beverage, and front desk operations.
• Anticipate market trends and develop innovative strategies to stay ahead of the competition while achieving revenue growth objectives.
• Resolve guest complaints with professionalism, empathy, and efficiency, ensuring all guests feel valued and cared for. Create VIP service programs that enhance the guest journey.
• Build relationships with community stakeholders to promote the property as a preferred destination and ensure compliance with safety, legal, and regulatory standards.

Qualifications

• A bachelor's degree in Hotel Administration, Business, or a related field is preferred but equivalent experience will also be considered.
• 5-10 years of progressive management experience within full-service, hotel. Experience with large-scale operations is a plus.
• Experience with a Unionized Environment
• A proven track record of success in financial management, team development, and driving guest satisfaction.
• Excellent communication and leadership skills to motivate teams and maintain positive guest relations.
• Strong analytical and problem-solving abilities to adapt and maintain operational excellence in a fast-paced environment.

What We Offer

• Base Compensation 150-180K
• Bonus Program
• RRSP
• An exceptional, collaborative work environment that supports personal and professional growth.
• Competitive salary and bonus structure aligned with your skills and experience.
• Opportunities to make a lasting impact on a leading hospitality brand, shaping the guest experience and the property's success.
• Access to resources and training to support your ongoing development and leadership growth.

Apply NowTake the next step in your hospitality career and join a team that values collaboration, innovation, and dedication to excellence. Send your resume today to [email protected]